Oracle IT Director in Bentonville, Arkansas

Work with a world class team to develop, implement, and support cutting edge Oracle technology.

Manages teams supporting and/or implementing multi-functional and/or multi-location projects and/or systems. Defines, documents and manages scope, expectations, implementation approach, deliverables and acceptance testing criteria. Develops and manages an effective risk mitigation strategy for the project(s).

Assists in the development of short, medium, and long term plans to achieve strategic objectives. Regularly interacts across functional areas with senior management or executives to ensure unit objectives are met. Ability to influence thinking or gain acceptance of others in sensitive situations. Successful track record as a manager. Detailed knowledge of technical and business concepts of a number of related applications areas. BA/BS degree preferred.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Overview - The Director of Cloud Operations will lead the day-to-day SaaS Operations for the Oracle Construction and Engineering GBU. They will fill a critical role in our rapidly expanding cloud based business. They will also lead our move from our current Legacy Infrastructure to the modern Oracle Cloud Infrastructure IaaS platforms. The Cloud Operations Director is expected to drive an innovative development and operations approach with our infrastructure and product development teams to maximize the value of our product set for our customers. This individual is responsible for maximizing the quality of the production operations service to exceed the contractual SLAs (e.g., performance, availability, RTO, RPO) for each of our customers. Additionally, this individual will ensure that the client environments and supporting operational processes are mature and secure; and that our deep consideration for continuous improvement and deployment operational principles are maintained. The Cloud Operations Director will be expected to develop a plan for improving operational efficiency based on ROI, while operating within reasonable budget constraints.

Responsibilities

  • Administer, onboard, and maintain the cloud environments for CEGBU customers

  • Ensure all critical business KPIs are met on behalf of the business and our clients. (e.g. performance, uptime, efficiency, ticket processing, other SLAs, etc.).

  • Drive the continuous improvement and scale of the applications and related ITIL based processes across clients.

o This includes working closely with our hosting partners to manage Infrastructure SLAs, follow through on Root Cause Analyses and Infrastructure improvemen

o Also includes working closely with Development and Engineering teams to maintain an innovative best-practice blueprint for SaaS.

  • Plan for the new processes and migration of existing customers to a more modern IaaS platform in Oracle Cloud Infrastructure

  • Facilitate the streamlining of the onboarding, upgrading, and configuration management of our global SaaS offering.

  • Manage a truly global, 24/7 international operations staff.

  • Provide best in-industry responsiveness to client inquiries, client incidents and environment issues.

  • Work closely with the security team and with their processes and procedures, to ensure that the highest standards of information protection are adhered to.

  • Provide guidance to clients and Systems Integration partners regarding services, processes, and communication points

  • Manage the plan, actuals, issues and risks associated with a rapidly increasing infrastructure team and budget.

  • Foster a spirit of camaraderie and inclusion among within the operations teams.

Minimum Required Qualifications:

Deep experience in the understanding of cloud technology providers, preferably Oracle or AWS, Azure.

Experience with contemporary DevOps automation toolchain, infrastructure as code and Continuous Delivery techniques.

Minimum 8 years managing production support for core, business critical, 24x7 systems (preferably cloud based).

Demonstrated leadership in the design and run of SaaS operations for a medium to large software organization.

Leadership experience in high stress situations (e.g., outages, degradations, disaster recovery)

C-Level communication skills

Minimum 15 years working in production operations teams

Minimum 8 years managing multi-geography teams greater than 30 people

Job: *Information Technology

Organization: *Oracle

Title: IT Director

Location: United States

Requisition ID: 18000HEO