Chenega Corporation Military Health IT Program Manager in Bethesda, Maryland
CHENEGA PROFESSIONAL & TECHNICAL SERVICES
Company Job Title: Program Manager
Chenega Job Title: Program Manager
Clearance: Public Trust
Location: Bethesda, MD
Reports To: President
FLSA Status: Regular, Full Time, Salaried, Exempt
Prepared Date: 03-09-2020
Approved Date: 03-09-2020
THIS POSITION IS CONTINGENT UPON CONTRACT AWARD
Chenega Professional & Technical Services (CPTS) is seeking a Program Manager to provide
oversight and contract support to Walter Reed National Military Medical Center (WRNMMC) within the Information Technology Services. The Program Manager will manage billing activities to ensure the accuracy and maintenance of invoicing, having overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods.
Essential Duties and Responsibilities: (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position)
Provides periodic reports of staffing, workflow, volume metrics, and other key performance metrics to document business operations. Analyzes reports to ensure business operations are efficient and cost effective. Identifies issues and recommends alternative course of actions.
Supervise employees to ensure effective and timely processing of work assignments.
Review the work completed by contractor personnel and ensure that procedures, operations, and directions issued by Contractor upper management have been complied with and satisfactorily implemented.
Monitor the workflow to ensure minimum backlog and maximum productivity and shall prepare documentation regarding any performance deficiencies. At the discretion of Contractor upper management.
Interface with the Help Desk Manager regarding all performance, technical, or personnel matters.
Maintain time and attendance and production logs of each employee supervised and shall certify the accuracy of the information.
Prepare daily and weekly staffing production and error reports for submission to Contractor or government management.
Analyzes detailed performance metrics and collaborates with managers and staff to formulate service improvement recommendations. Communicates recommendations to senior management to enhance productivity and increase revenues.
Supports management training to ensure that standard business processes are implemented consistently across appropriate groups. May provide input and feedback to appropriate parties to enhance training.
Leads strategic planning sessions to ensure clear and consistent direction across assigned area teams; facilitates discussion and provides structure and input into results.
Coordinates with appropriate parties to prepare and consolidate monthly reviews including examination of variance to goals. Prepares financial reports and monitors weekly financial performance to ensure company financial goals are being met. Identifies issues or enhancements to meet financial goals.
Other duties as assigned.
Minimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)
Eight (8) Years of experience in Information Management/Information Technology
Five (5) Years of experience leading IT support teams supporting government clients in major scope/complexity
Preferred experience in DoD or DHA/MHS environment
Possess an Active Secret level Security Clearance
Knowledge, Skills and Abilities:
Excellent written and verbal communication skills.
Excellent organizational management skills within IT Service Delivery and Service Management
Proven ability to pay close attention to detail
Ability to work independently but follow specific detailed instructions
Ability to interface with various levels of personnel in a multi-cultural, team- oriented environment
- Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
- Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
Work Environment :
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.
During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled/Sexual Orientation/Gender Identity
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program.
Primary Location: United States-Maryland-Bethesda
Organization: Chenega Professional %26 Technical Services
Strategic Business Unit: Professional Services
Security Requirements: Public Trust
Job Schedule: Full Time Exempt
Recruiter: Thomas Brown
Req ID: 2000000697
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