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Cummins Inc. ENGINE FIELD SERVICE TECHNICIAN - LEVEL II in Billings, Montana

ENGINE FIELD SERVICE TECHNICIAN - LEVEL II

Description

Extraordinary Technology Requires Extraordinary People!

Our Distribution business delivers reliable, durable, high performing products for our global partners. You are key to our customers’ success. Working with industry leading technology and tools, you’ll deliver solutions that build your knowledge base and fuel your career.

Specific expectations for the Billings, MT -based Engine Field Service Technician II to include:

  • Diagnoses and completes less complex repairs to engines at the customer’s site.

  • Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.

  • Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.

  • Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.

  • Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.

  • Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.

  • Identifies additional service opportunities with customer.

  • Completes training in line with skill and business requirements.

  • Maintains service vehicle and tools for cleanliness and proper operation.

  • Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

If you want to develop your career with the industry leader who gives you the innovative technology you love to work with and empowers you to deliver a service you can be proud of – then Cummins is where you need to be.

Qualifications

Education, Experience, Licenses, and Certifications

  • Apprentice Trained Engine Technician (Preferred)

  • Vocational diploma from relevant technical institution

  • Candidate must meet all eligibility requirements to drive a Company vehicle

  • Must have a current, valid driver's license issued by the state in which they reside.

  • Must have current motor vehicle liability insurance.

  • Must abide by all local, state and federal rules and regulations.

  • No convictions for any driving under the influence of alcohol or drugs charges (DUI) within prior 5 years.

  • No greater than three (3) moving violations within prior 12 month period.

  • No greater than 2 avoidable accidents on MVR within prior 3 years.

Skills

Skill Level A

Level I Technician plus:

  • Ability to carry out basic diagnostics using Cummins diagnostic tools on different product types with minimal supervision

  • Able to fully use all required Cummins service tools including Insite, EDS, Quick Serve On Line

  • Familiar with basic warranty/policy terms

  • Capable of developing collaborative working relationships Able to identify opportunities for work process improvements

  • Can resolve common technical problems

Skill Level B

Skill Level A plus:

  • Ability to carry out full diagnostics using Cummins diagnostic tools on different product types without supervision

  • In depth mechanical repair and maintenance capability to carry out external engine repairs including fuel system components without supervision

  • Ability to develop and maintain productive customer relationships and educating customers on operations and maintenance of products

  • Ability to identify and up sell further service and repair opportunities

PHYSICAL REQUIREMENTS:

  • Must be able to lift 50 pounds frequently; pushing and pulling a maximum force of 50#.

  • Must be able to stand on feet for long periods of time

Compensation and Benefits

A competitive base salary commensurate with experience and a full complement of personal and professional benefits provided.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify.

Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. To learn more about E-Verify, including your rights and responsibilities, please visitwww.dhs.gov/E-Verify.

Job SERVICE

Primary Location United States-Montana-Billings-US, MT, Billings, Cummins Rocky Mountain

Job Type Shop

Recruitment Job Type Technician

Job Posting Feb 18, 2019, 5:14:39 PM

Unposting Date Ongoing

Req ID: 180006ZZ

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