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Marsh & McLennan Client Advisor/Account Handler in Birmingham, United Kingdom

Client Advisor/Account Handler – Birmingham – Marsh JLT Specialty Position Overview We have a fantastic opportunity for a Client Advisor/Account Handler in our busy office in Birmingham. We require the successful candidate to work within a team of Client Executives with the management of all combined insurance queries from large international clients. Key Tasks: RENEWAL PROCESS Request and analyse underwriting information Request claims reports Check market presentations and slips ensuring renewal strategy is reflected Lead PA/travel, Engineering Inspection and Motor (if applicable) Renewal strategy activities and placement Assist in preparation of client renwal reports/registers Manage premium billing, collection, settlement in liaison with appropriate Marsh divisions NON-RENEWAL SERVICES Act as first point of contact within service team for day-to-day client insurance and risk queries, referring as appropriate Administer mid-term changes to risk Attend Client and Insurer meetings as requested Assist in preparation of reports on specific projects as requested Assist in population of MarshConnect, GPD, NPT, QMS, ET2 and other Marsh systems OTHER Undertake specified tasks as directed by management adhering to agreed timescales Requirements: Beware of the client’s business, business issues, insurance programmes and service plans Competent in Microsoft Office and all relevant business applications Liaise with the various divisions within Marsh to provide client services solutions Work within FCA, Marsh compliance and Marsh specific procedures and guidelines Strives to deliver best practise, market leading service and solutions Skills & Experience Minimum a couple of year experience ideally within account handling for large international clients Comfortable dealing with multiple queries from a diverse portfolio of industries from cradle to grave Happy to multi-task and support several different queries with a timely and professional manner Team player, happy to work in a busy environment Attention to detail About us We are JLT Marsh Speciality – award winning experts in insurance, risk management and employee benefits for businesses and individuals. We are also part of Marsh & McLennan Companies (MMC) – a global network of experts in risk, strategy and people. With roots dating back to 1871, MMC’s businesses have been helping clients prosper amid changing times, from the Industrial Revolution to the digital age. Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. R081120-en R081120

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