SBA Communications Network Operations Control Center Specialist - Second Shift in Boca Raton, Florida
- Employee Type:
Boca Raton, FL
- Job Type:
1 to 2 years
- Date Posted:
Job DescriptionAre you ready to join an inclusive work environment, contribute to our dynamic teams and "Seek and Achieve Excellence" in all you do? We are SBA Communications, (SBA) a leading independent owner and operator of wireless communications infrastructure across North, Central and South America. Our mission is to be our customers' first-choice provider of wireless infrastructure solutions.As a member of our team, you will be inspired by our Guiding Principles; Integrity, Work Ethic, Ownership Mindset, Quality, Customer Service, Innovation and Collegiality. If you are challenged by the opportunity to stretch and grow yourself and your career, then SBA Communications can help you “Reach New Heights”.Join our Commitment to "Building Better Wireless" and apply or text keyword Corpsba to 313131
Monitor towers and properties and report all appropriate data to the FAA/FCC within specified guidelines.
Essential Duties & Responsibilities:
Monitor tower lights using proprietary software programs and process incoming alarms in 30 minutes or less.
Troubleshoot monitoring and technical problems in the field using knowledge gained through NOCC experience.
Must have the flexibility to relocate for up to a week to run the NOCC from a remote location during emergency situations.
File, extend and cancel NOTAMS in compliance with FAA Specifications.
Exercise tact and diplomacy when processing incoming and outgoing telephone calls from tenants, FAA, FCC, SBA personnel and complaints from the general public.
Complete and update Heat Trouble-ticketing entries clearly and concisely exhibiting excellent written communication skills.
Communicate clearly via Email, Heat Trouble-Ticket items and other required notices to RSM, Area Operations Director and other required parties in a cooperative, supportive, courteous and timely manner.
Read personal and NOCC incoming email and respond in a timely manner.
Print, process and file automated Poll-out (RUOK) reports.
Maintain visual observer records.
Perform miscellaneous office clerical duties to maintain NOCC reports and files.
Work cooperatively in a team environment by interfacing effectively with coworkers, supervisor and customers.
Update the NOCC Handoff form.
Able to work overtime, daily and weekends, as required to ensure NOCC is manned 24 X 7.
Able to work other shifts if needed.
Other projects and duties as assigned.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience:
High school diploma or GED required, AA strongly preferred.
1-2 years of experience in an administrative/support role.
Must demonstrate advanced knowledge and ability to work with MS Word, Excel, Internet and e-mail programs.
Ability to interact professionally and courteously with all levels of personnel via phone and in person.
Spanish, Portuguese or French a plus.
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures and governmental regulations.
Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area and volume.
Ability to carry out instruction furnished in written, oral, or diagram from.
Certificates, Licenses, Registrations:
Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Ability to hear, understand and respond appropriately to verbal requests made in person and over the telephone.
Visual ability correctable to 20/20.
Manual dexterity to input data into the computer.
Ability to respond verbally in an understandable, professional manner in person and over the telephone.
Ability to stoop and bend to retrieve files.
Ability to sit 95% of the day.
During emergency situations, will require ability to travel and set up alternate work locations if emergency requires Boca NOCC to be closed.
Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to work effectively in an environment with moderate office noise levels – such as typewriters, photocopiers, fax machines, and printers.