Thermo Fisher Scientific IT Analyst, Help Desk Application Support in Bohemia, New York

Job Description

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

The Clinical Trails Division (CTD) of Thermo Fisher Scientific is focused on providing end to end clinical trial solutions for our customers. We don’t specialize in any particular therapy – we support them all. Our customers range from small biotech/pharmaceutical startups to large pharmaceutical companies who focus on R&D and prefer to outsource supporting services for the execution of clinical trials across the globe. We have the industry’s largest global footprint of FDA cGMP facilities and regional hubs strategically located around the globe so we can be where our customers need us - we provide the full suite of services in each of those hubs so that we can get the right medication to the right patient on time.

Location/Division Specific Information

This role is located in the Bohemia, NY facility.

How will you make an impact?

In this position you will support the organization by identifying and fixing application bugs on a daily basis as well as contributing to larger projects.

What will you do?

  • The IT Analyst will work within a team of Application Developers on a day to day basis covering the whole spectrum of supported Applications and Systems in use at Fisher Clinical Services - Labeling.

  • The IT Analyst has a good knowledge of business systems and applications and will participate in delivering an outstanding customer focused service. This includes the daily organization, prioritization and resolution of requests; ensuring applications and systems supported by the function perform and are available to the user community within agreed SLA’s.

  • The IT Analyst provides expertise in areas of application/software fixes, tuning, performance monitoring, troubleshooting, deployments, support, and documentation of standards and procedures for the administration and maintenance of all supported environments.

  • Respond to and resolve incidents/faults logged against applications/systems supported by the Application Support team to agreed SLA’s.

  • Monitor service requests for supported business applications/systems, ensuring full compliance to agreed SLA’s, security policies and procedures.

  • Assist with root cause analysis for major/critical incidents.

  • Ensure any quality management processes to the team’s activities are followed (e.g. ensuring all support methods, procedures and tools are robust, fully tested, of high quality and fit for purpose.)

  • Recommend and assist with developing improvements around support processes, tools, standards and the overall performance and level of support provided by the Applications Support team.

  • Provide assistance to the Applications Development team with testing and deployment of application/software changes/releases through the formal change management processes.

  • Participate in the process of integrating and releasing new application/software functionality into ‘business-as-usual’ environment, ensuring all service acceptance and operational deliverables have been successfully developed and agreed prior to handover.

  • Develop and maintain standard support procedures and other documentation as required to ensure the support, availability and continuity of IT services to agreed SLA’s.

  • Proactively monitor applications/systems to capture potential issues (e.g. alerts, performance) before they occur.

  • Participate in service operational reviews, ensuring SLA and other data/information is provided to assist with such reviews. Identify improvements to the services provided.

  • Participate in a planned program of professional development in order to maintain growth in professional skills and knowledge.

  • Present charts, graphs to IT department referencing trends and analysis using Help Desk KPI’s during monthly department meetings. Prepare to share those results with senior level management if necessary.

  • Apply Good Manufacturing Principles in all areas of responsibility.

  • Conduct all activities in a safe and efficient manner.

  • Demonstrate and promote the company vision.

  • Perform miscellaneous job-related duties as assigned.

How will you get here?

Education

  • 4 year Associates degree from an accredited institution or equivalent work experience preferred.

Experience

  • 2+ years’ experience that is directly related to Application Support duties and responsibilities.

  • Experience should be concentrated in client relationship management.

  • Proficient with development tools, ideally VB6, .NET, ASP, C#, and SQL.

Knowledge, Skills, Abilities

  • Good interpersonal skills are a must.

  • Understanding of relational databases, ERP applications, web technologies, Microsoft operating systems and servers.

  • Knowledge of web programming languages and development methodologies

  • Familiar with business analysis techniques which help in modeling and understanding business operations

  • Knowledge of complete Software Development Life Cycle

At Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Apply today! http://jobs.thermofisher.com at http://jobs.thermofisher.com/

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here at https://jobs.thermofisher.com/page/show/eeo-affirmative-action-statement#accessibility for further assistance.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.