HERC Rentals Strategic Account Specialist (FSC) - Pump, Power & Climate in Bonita Springs, Florida

Herc Rentals is a premier full-line equipment-rental company — providing our customers the equipment solutions they need to get their work done safely, confidently and cost effectively, while enabling them to conserve capital for their growth investments.

With over 50 years of equipment-rental expertise, approximately 4,800 employees with approximately 275 company operated locations, principally in North America. Herc Rentals is a leader in all of the key markets that it serves, including transportation; industrial & manufacturing; oil & gas; government & municipalities; construction, mining, & energy; remediation & restoration; emergency response; facilities; MRO; entertainment; and ground care.

We aspire to be the supplier, employer and investment of choice in our industry, with core values that promote a culture built on integrity, respect, teamwork, and accountability.

Short Description

Develop and maintain long term operational relationships with our customers while providing customer focused solutions for the toughest pump, power, climate control and specialty equipment needs within industries including: Environmental and Restoration, Refineries and Petrochemical, Electrical, Mechanical, Sewer/Water/Municipal, Underground and General Contractors, Pipelines, Utilities and Industrial Facilities, Mining/Quarries, Entertainment and Special Events.

Responsibilities

Be Accessible – Our customers require 24/7 timely responses

Identify customer needs and collaborate with operations to deliver on those needs

Provide a consistently high level of customer service to all stakeholders with a view to retaining and building relationships

Develop and maintain relationships with customers through independent efforts and involvement with sales & operations teams

Maximize/generate additional sales revenue through superior customer service on all orders

Part of a dedicated team resolving our customer’s needs, coordinating rental activities through the field and branches

Provide timely and accurate billing

Be the go to person for pump, power, climate control & other specialty equipment both internally and externally while serving as an escalation point and educational resource for the rest of the Customer Care team.

Provide customers with expert advice on the selection, operation and maintenance of all the various types of equipment

Requirements

Professional Experience

1-3 years of customer service or sales experience required

Experience within the equipment rental industry and/or within the pump, power, and climate control market highly desired

Basic knowledge of pumps, generators, power distribution, climate and remediation equipment highly desired

Educational Background

Bachelor’s Degree, Associate’s degree, or experience in lieu of degree

Conditions of Employment

Skills

  • Passion for customer service

  • Ability to sell complex products and customer solutions

  • Adapts to changing business and customer needs

  • Self-motivated to achieve goals and deliver results

  • Communicate professionally and effectively with all levels of the organization

  • Drive results through teamwork and business processes

  • Ability to organize and manage multiple priorities

  • Strategic thinking and problem-solving ability

  • Problem analysis and problem resolution at both a strategic and functional level

If you are looking for an exciting and rewarding career with a growth-oriented company, Herc Rentals is the right place for you! As an industry leader, we offer the opportunity for training, development, and advancement. In addition, we offer highly competitive compensation and benefits package, including a generous vacation program. Apply today to be part of a team built for success!

Herc Rentals does not discriminate in employment on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factor.

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