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Thermo Fisher Scientific Product Manager - Service & Support in Boston, Massachusetts

Job Title: Product Manager - Service & Support

Requisition ID: 130538BR

Location: Carlsbad, CA, South San Fran, CA or Remote-US

What will you do?

  • A driven Product Manager who will develop a strategy and roadmap for Service & Support of the vertical markets (e.g. human identification, animal health, food safety, etc.) and develop a comprehensive strategy/partnership for Service & Support in OEM agreements.

  • S/He will serve as product champion and be responsible for product introduction, training, support, and life cycle management.

  • S/He will provide market and competitive insights and strategic recommendations to enable GSD to better serve our customers and drive growth.


  • Manage business strategy including market outlook, competitive assessment, opportunity prioritization and product roadmap for service & support portfolio

  • Leverage qualitative & quantitative market research to develop customer-centric service & support offerings, tailored as needed to specific regions/segments, that drive growth for the business

  • Ensure robust commercialization of NPIs including business modeling, SKU & product hierarchy setup, establish list price & discount guidelines

  • Partner with Business Unit & GSS Marketing teams on go-to-market plan execution, including value proposition creation, to maximize service attachment

  • Manage complete service & support product life cycle including pricing and discontinuation strategies to minimize customer or revenue impact

  • Partner with Service Development and Service Innovation teams to ensure alignment of NPI and lifecycle management goals / strategy

  • Understand, own and report on financial performance (e.g. revenue, margin), trends and key service attachment metrics to Business Unit & GSS Leadership

  • May be required to perform other related duties as required and/or assigned.

How will you get there?


  • Bachelor's degree in Biology, Biochemistry, Cell Biology, Engineering or Marketing


  • At least three (3) years of commercial or product management experience

  • Demonstrated ability to successfully launch new products in a dynamic market place

  • Experience with financial modeling or data analysis skills

  • Ability to build and analyze models to forecast and track results

  • Ability to distill customer requirements, understand competitive strengths and weaknesses, and develop compelling product offerings and value propositions addressing competitive threats

  • Experience effectively communicating, building strong cross-functional relationships and working closely with other teams across the business at all levels

  • Experience leading teams without direct authority

  • Self-starter with the ability to create and execute plans based on a vision

  • Able to act in a relatively autonomous capacity and encounter problems of diverse scope and moderate to high complexity

  • Experience with life sciences or clinical research products and services

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 75,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit .

*EVCOM2020 *GTSDouble

Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.