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Verizon Senior Analyst Business Operations in Boston, Massachusetts

What you’ll be doing...

In this role, you will provide region wide operations support to multiple areas including: construction, installation and maintenance (FiOS, Core and Special Services), customer operations, Central Office and methods & procedures. The position will also be responsible for the Region’s Installation and Maintenance compliance results and executing corporate initiatives. Identifying I&M trends across the Region’s functional areas. You’ll be part of a team supporting the Northeast Region President and the Director team.

Responsibilities include, but are not limited to, the following:

  • Develop, support and implement Installation and Maintenance initiatives and improvement procedures.

  • Communicate and work effectively with internal stakeholders, across multiple cross-functional teams.

  • Responsible for region Installation and Maintenance compliance.

  • Responsible for region adherence to Verizon Operations initiatives such as CX+, Performance +, etc…

  • Responsible for audits to ensure compliance; creating Business Discussion decks; eTouchPoint and training completions.

  • You’re no stranger to a fast-paced environment and tight deadlines, and you adapt to changing priorities and juggle multiple projects with ease.

  • Travel across the region for in person support, as needed.

What we’re looking for...

You’re organized, and detail oriented. You have the ability to work independently and effectively with minimal supervision, but you’re also great to have on a team. You are able to make recommendations and decisions that have direct impact on corporate and organization objectives. You’re no stranger to a fast-paced environment and tight deadlines, and you adapt to changing priorities and juggle multiple projects with ease. You take a lot of pride in your work, and that’s why people count on you to deliver.

You'll need to have:

  • Associate’s degree or two or more years of work experience.

  • Three or more years of relevant work experience, preferably in a staff support role.

  • Knowledge of Wireline Network Operations or Central Office Operations.

  • Great customer and client focus.

  • Data entry experience.

  • Willingness to travel.

Even better if you have:

  • A degree.

  • Proven experience in process and requirements documentation.

  • Experience in the telecommunications industry, preferably in field operations.

  • Ability to develop executive-level reports and presentations.

  • Ability to work with cross functional teams across all levels of the organization to optimize business results.

  • Good communication skills.

  • Ability to quickly establish and maintain rapport with people.

  • Experience in data analysis and presentation of data.

  • Experience working with G Suite and MS Office applications including Word, Excel and PowerPoint.

  • Articulate concise and effective written and verbal communication skills.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

REQNUMBER: 530465-1A