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CBRE Senior Operations Analyst Asset Services in Boston, Massachusetts

JOB SUMMARY

Position must be located in Boston, MA. Responsible for managing business operations activities that provide support for the Asset Services Line of Business (LOB) Market Leader responsible for a mid-sized to large local market area (LMA). Provides complex services and manages a variety of departmental and financial activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Acts as key financial, logistical and operational liaison and/or resource between management to the Asset Services LMA. Works with Market Leader to identify, develop and implement strategic plans to achieve goals and identify opportunities to improve service delivery to internal and external customers. Implements actions for improvement and practical solutions as approved by management.Oversight and analysis of department budget and variance commentary to maintain expense controls and for management review. Reviews and monitors data reports including Accounts Receivable, Income, EBITDA, pipeline and other business metrics. Analyzes income and expense trends to identify opportunities to improve profitability. Makes recommendations on revised controls and implements actions for improvement.Prepares ad hoc data reports for revenue, expenses, acquisitions, transitions and/or business proposal and other business metrics. Manages the monthly forecasting process for the department. Compiles and reviews statistics and market data to analyze trends and identify opportunities to improve financial performance.Oversees the processing of vendor invoices, billing(s), accounts receivables, contract administration and revenue forecasting. Approves expense reports and invoices by comparing and verifying against department budgets. Prepares recommendations and business justifications for non-budgeted expenses.Ensures service and support provided by the team is consistent within the office/offices through review and improvement of existing processes. Provides direction on personnel processes to include: staffing levels, recruitment and department budgets. May act as single point of contact to provide customer service support to internal and external clients for inquiries, questions; works to resolve conflicting priorities. Department's subject matter expert and responsible for overseeing data integrity across systems used by the department (PeopleSoft, Ariba, I-Track, CORE, P2P, Ultimas, etc.). Examples include: identifying approach to data clean-up when issues are identified, training staff in use of proper naming convention for clients that may have multiple entities and developing quality control measures. Ensures compliance with company policy, real estate law and state/federal guidelines in the following areas: accounts payable, department budgets, revenue forecasting, billing and accounts receivables and contract administration. Leads and facilitates communication of best practices, policies, procedures and initiatives to support operations. Facilitates process improvement by engaging appropriate resources in issue identification and resolution.Leads and facilitates communication of policies, procedures and initiatives to ensure consistency across the LMA. Ensures shared knowledge, implements process improvements and engages right resources in issue identification and resolution. Train new team members on policies, procedures, processes, administration and governance. Coordination and support of new business on-boarding transitions for the assigned LMA, ensuring compliance with defined CBRE Global Operating Standards. Work with the Asset Services HR transition team to timely and efficiently on-board incumbent staff and oversee recruitment process to identify street hires if applicable.Support of client termination processes for the LMA, ensuring efficient off-boarding for displaced employees and compliance with defined CBRE Global Operating Standards. Supports the Asset Services internal audit (E4E) process. May schedule and conduct audits. Reports audit outcomes to Regional Director of Operations and works with local management to improve operational compliance.Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Provides informal assistance such as technical guidance, and/or training to coworkers. May lead project teams and/or plan, and supervise assignments of lower level employees. Involvement with staff recruitment and selection. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Leads by example and models behaviors that are consistent with the company's values.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

Bachelor's Degree (BA/BS) or equivalent from four year college or university plus a minimum of three years related work experience to include budgeting, finance and or business analytics; or equivalent combination of education and experience. Previous Team Lead or Supervisor related experience preferred.

CERTIFICATES and/or LICENSES

None

COMMUNICATION SKILLS

Excellent written and verbal communication skills. Ability to comprehend, analyze, and interpret the most complex business documents. Strong organizational and analytical skills. Ability to respond effectively and present information to the most sensitive issues and provide courteous service to customers and maintain confidentiality. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.

FINANCIAL KNOWLEDGE

Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.

REASONING ABILITY

Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in complex situations. Requires advanced analytical and quantitative skills.Knowledge of Financial software systems (e.g. PeopleSoft and I-Track).

OTHER SKILLS and ABILITIES

Advanced proficiency in Microsoft Office Suite. Spreadsheet skill set to include advanced functions such as graphics, pivot tables, macros and database management required.Focus on problem solving, mathematical analysis and project management. Knowledge of accounting and business law and human resources helpful.

SCOPE OF RESPONSIBILITY

Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.

Equal Opportunity and Affirmative Action Employer Women/Minorities/Persons with Disabilities/US Veterans

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