Deloitte Senior Registration Specialist in Boston, Massachusetts
Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.
Senior Registration Specialist
The Senior Registration Specialist position is responsible for the registration management of the US and Global firms meetings and for playing an integral role in registration related projects as required. The Registration team works closely with the Deloitte University (DU) team, as well as NMS and Global meeting planners and other members of the registration team throughout the US and USI by providing significant support in building and managing registration sites that are delivered at a regional, national and global level.
Manages and oversees the building, testing, and Registration management of large scale and complex registration sites including DU, non-DU and Global meetings with multiple attendee types and multiple hotels.
Collaborates with meeting planners and sponsors to understand the meeting objectives and related registration requirements to effectively build registration sites with appropriate logic and questions
Delivers exceptional client service with a consultative, solutions-oriented approach
Provides insight and recommendations on the development and design of registration sites to meeting planners and sponsors
Resolves issues for invitees and addresses complex issues and questions related to the registration site. (customer service housing, program or technical questions)
Strict adherence to registration process and brand standards
Delivers registration reports in accordance with the established schedule and develops custom meeting specific and ad-hoc reports as requested.
Frequent interaction and communication with firm leadership, internal and external clients through meeting registration
Post meeting reporting and reconciliation; tuition/no-show/cancel chargebacks
Responsible for maintaining quality and data integrity
Assists in the development and implementation of process improvement strategies and initiatives.
Troubleshoots and reports registration system issues on behalf of the team.
Participates in the testing, documentation and team training for new registration processes and enhancements
Supports Registration Manager with registration related projects
Performs other job-related duties as assigned.
Category: Administrative and Support Services
As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.