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IBM Sr. Source-to-Pay Solutions Manager in Boston, Massachusetts


At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

IBM is looking for high caliber individuals to join our Cognitive Process Services (CPS) business, as a Procurement Solution Architect.

CPS combines process, people, and technology transformation with an outsourced delivery model to create significant client business value across the front and back office. Our solutions provide services to clients leveraging automation, AI and data science digital assets that result in value far beyond traditional labor arbitrage

Solution Architects are responsible for generating high client satisfaction by developing proposals for client pain points in both Request for Proposal (RFP) format and non-RFP format. Solution Architects will be expected to interact with clients at CXO level and with the client’s appointed Third-Party Advisor to shape and present the most appropriate solution for the client problem that differentiates IBM from its competitors.

Solution Architects are responsible to design CPS Procurement solutions for IBM clients. Solution Architects manage ad-hoc solution teams, bringing together experience from different areas of the IBM business. The role is hands-on and requires a personal understanding of the detailed design of the proposed solutions. Domain expertise is needed in: Procurement processes; Category Sourcing; Shared Services best practice; IT enablers, Procurement digital transformation and transition of work from clients to IBM delivery centers around the world.

We also seek specialist skills and experience in the key industry sectors of Financial Services, Communications, Distribution, and Industrials to provide tailored industry solutions.

Solution development covers the following areas:

  • Scope definition and alignment to the win strategy themes

  • Lead client interactions – site visits, yellow pads, orals etc.

  • Define proposed service delivery model and Target Operating Model and

  • Coordinate and write the solution proposal and presentations for senior level client stakeholders

  • Develop and analyze Cost and Business Cases and articulate IBM’s value proposition and points of differentiation

  • Lead due diligence and contracting efforts

  • Lead reviews (pre-solution review, solution review with other geographies, Process owner reviews, global solution reviews (cost sign off)


Required Technical and Professional Expertise

  • At least 5 years in delivery of Sourcing or Procurement outsourcing engagements

  • Excellent client facing skills (in particular the ability to clearly articulate the value and rationale of the proposed solution in written, presentation and oral formats)

  • Consulting or Shared Services/ Business Process Outsourcing experience at a senior level in the Procurement arena with a focus on Transformation, with demonstrable improvements in process redesign

  • Strong technical skills with Excel, PowerPoint and Word

  • Ability to build lasting relationships with clients at Executive level – a trusted partner

  • Capability to develop solutions within a complex and demanding environment

  • Able to challenge the existing solution standards and drive the evolution of our offerings to digitally enabled BPO services

Preferred Technical and Professional Expertise

  • At least 2 years’ experience in selling outsourcing and/or consulting

  • At Least 2 years’ experience as a Solutions Architect in the outsourcing industry (RPO, HRO, Learning)

About Business Unit

IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.