AT&T IT Service Delivery Consultant Senior (Government) in Bothell, Washington
Candidate will be responsible for ensuring the internal processes related to Information Technology Service Management (ITSM) and delivery are applied and used across the enterprise to ensure timely resolution of incidents and drive high availability. This role will leverage processes, utilizing Information Technology Infrastructure Library (ITIL) best practices, to ensure the IT organization designs, deploys and sustains high quality, highly available solutions that align with business and IT strategic objectives.
Primary areas of responsibility will be within the areas of incident, problem, change, and availability management.
This role will also ensure that IT has the appropriate level of process definition, rigor, and reporting to deliver the highest level of availability, quality, value, flexibility and visibility to the organization.
Experience with Project Management (PM) and customer service skills, along with a general understanding of related technologies.
Must possess Information Technology Infrastructure Library (ITIL) version 3 Foundation certification with additional ITILv3 certifications recommended.
Bachelor's Degree in Computer Science, MIS, Business, or related field
Ten or more (10+) years of experience.
AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V
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