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Merck Fax/Print Engineer in Branchburg, New Jersey

Job Description

Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.

Agile Coach/Scrum Manager

The incumbent has responsibility for evaluating, recommending, implementing and supporting Rightfax enterprise fax solution as well as enterprise print solutions to include badge printing, mobile printing, SAP print and windows print servers.

The incumbent will also be responsible to oversee the level 1 and level 2 support organizations to ensure adequate work instructions are in place and that they are being followed. The Output Services Engineer will be responsible to interface directly with vendors in order to set standards, and perform life cycle management of hardware and software systems.

The nature of this position requires excellent written and oral communication skills and proven leadership in complex cross functional team situations.

The incumbent will interact with several levels in the organization and will be critical in establishing good relationships with numerous regional IT areas and with other global functions.

Primary Responsibilities include but are not limited to:

  • accountable for realization of project, business, cost and schedule objectives

  • Support global deployment and operations of the managed print program.

  • Establish and maintain contacts with local site colleagues and vendor resources for deployment of Managed Print solutions

  • Provide engineering and level 3 support for:

  • Rightfax

  • HP Output Server

  • Badge Printing

  • Mobile Print

  • Webjet Admin

  • Universal Print Driver

  • Windows Print Servers

  • Printer security

  • Subject matter expertise in faxing and printing solutions to provide internal consulting in support of manufacturing, research, and general office based business needs

  • Accountable for ensuring all work is performed in compliance with applicable policies and SDLC practices.

Education Qualifications:

  • University degree in computer science, information systems, engineering or related fields

Required Experience:

  • Working exp in a Global environment required

  • The design implementation & support of Global Enterprise Fax Solutions required

  • 5+ years experience in supporting IT infrastructure services or operations including:

  • 2+ years hands on experience as engineer with Rightfax design, implementation and support in a global environment.

  • Working knowledge of fax over IP (FOIP) protocols T.38 / G.711

  • Experience with using Rightfax connectors to SAP, Oracle and Exchange/Office 365

  • Work with business to develop enterprise fax solutions to meet needs

Preferred Experience:

  • Experience in supporting enterprise printing solutions:

  • Badge printing

  • mobile printing

  • Printer security management

  • migration of enterprise solutions to cloud

Our Support Functions deliver services and makes recommendations about ways to enhance our workplace and the experience of working at our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.

Merck & Co., Inc., Kenilworth, New Jersey, USA is known as “Merck” in the United States, Canada & Puerto Rico. We are known as “MSD” in Europe, Middle East, Africa, Latin America & Asia Pacific. We are a global biopharmaceutical leader with a diverse portfolio of prescription medicines, oncology, vaccines and animal health products.

We are driven by our purpose to develop and deliver innovative products that save and improve lives. With 69,000 employees operating in more than 140 countries, we offer state of the art laboratories, plants and offices that are designed to Inspire our employees as we learn, develop and grow in our careers. We are proud of our 125 years of service to humanity and continue to be one of the world’s biggest investors in Research & Development.

What we look for …

In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization. Together we will continue Inventing For Life, Impacting Lives while Inspiring Your Career Growth.





In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

US and Puerto Rico Residents Only:

If you need an accommodation for the application process please email us at [email protected]

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster at

EEOC GINA Supplement​ at

OFCCP EEO Supplement at

OFCCP Pay Transparency Rule at

We are an equal opportunity employer, Minority/Female/Disability/Veteran – proudly embracing diversity in all of its manifestations.

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:



No relocation

VISA Sponsorship:


Travel Requirements:

No Travel Required

Flexible Work Arrangements:

Not Specified


1st - Day

Valid Driving License:

Hazardous Material(s):

Number of Openings:


Requisition ID: R46276