Accenture Disputes Management Officer with German (Senior) in Brasov, Romania

Key responsibilities

  • Timely handling of incoming customer complaints and queries via phone and e-mail

  • Identifying the cause and validity of complaint, analyzing of overdue receivables

  • Preventing re-occurrence of complaints by cooperating with the Billing Team

  • Communicating internally between departments to ensure the correctness of invoices and customer satisfaction

  • Delivering a consistent and professional level of service and maintaining good customer relations

  • Reporting the results of work in the area of outstanding receivables

  • Achieving set revenue targets and call quality objectives

Qualifications:

  • Good English

  • Good German (B2)

  • At least secondary education

  • Experience in Customer Service and complaints solving will represent and advantage

  • SAP knowledge nice to have

  • proficiency in computer skills

  • Analytical abilities are highly appreciated

We offer:

  • Attractive benefits package including: coverage of public transportation, private medical services, private pension, life insurance, gym subscription or medical services for a member of the family, meal vouchers for each working day, interactive library subscription;

  • Access to a global network of knowledge and resources;

  • Extensive training through a variety of methods – online, classroom, etc;

  • Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries;

  • An experienced Career Counselor to guide you and check on your progress;

  • Interesting and challenging work for the world’s leading companies – our clients;

  • Professional growth opportunities that recognize individual contributions and performance;

  • A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life.