IBM Infrastructure Specialist: System Administration with German in BRASOV, Romania
The infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world’s relationship with technology evolves. Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. Our Infrastructure Specialists are responsible for keeping up with these latest and greatest of these changes and using their expertise to deliver solutions that meet the needs of our customers and products.
Your Role and Responsibilities
As part of our Operations team, you’ll be monitoring and maintaining the infrastructure and various applications in three Data Centers in a technical support role. If there are any issues or changes required, such as infrastructure and access issues, or application issues, you’ll be responsible for reacting to the monitoring alerts or to the calls from Tier 1 support.
Most importantly, as businesses cannot afford to be without the whole system, or individual workstations, for more than the minimum time taken to repair or replace them, your technical support is vital to the ongoing operational efficiency of the company.
The Operations team is responsible for the maintenance of the application and infrastructure and you will be in charge of the infrastructure as part of a team. Project tasks and maintenance tasks are expected to be part of your daily duties. Planned interventions can be combined with unplanned activities, depending on their emergency.
Tasks will include installing and configuring virtual systems and applications, diagnosing hardware/software faults and solving access problems.
Your operational responsibilities include:
Updating documentation (Manuals, Guides, Lessons Learned) so similar issues can be fixed faster or preempted
Provide input in project definition
Working with Project Teams (Development) to ensure smooth hand-over to Operations or during support if the problem is more serious
Ensuring network infrastructure is in running mode (FW, SW)
Ensure servers are available for functioning (disk space, networking, virtualization parameters – CPU, HDD, Memory)
Logging your work by opening and keeping customer support tickets updated
Be available during on-call in the time required to connect and investigate
Check to monitor activity during working hours, check alerts
Access to various technologies. Responsibilities and roles increase based on your performance and your desired area of expertise.
Ability to assess an error (alarm, notification) fast
Ability to deal within the established time frame to an emergency call
Availability for on-call support (one week, every couple of weeks, by rotation)
University degree in a technical field
Experience in networking support required,
Scripting exposure or experience
Required Professional and Technical Expertise
Experience with Linux and/or AIX (AIX preferable)
Virtualization experience (VMWare, LPAR)
Preferred Professional and Technical Expertise
- Experience in networking support required.
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