IBM Customer Service Representative with EN and IT + SP in BRATISLAVA, Slovakia

Job Description

Do you speak excellent English with combination of Italian and Spanish language and would you like to have a chance to practice your language skills daily?

Would you like to get a meaningful job at a company whose name matters in the world of IT?

Is solving problems and being a saver of the day one of your strengths?

Then keep on reading as you have just found a job ad for which you are the perfect fit.

We are looking for Customer Service Representative to join our diverse international team and whose primary responsibility will be to resolve your European colleagues' queries.

If you can imagine yourself performing the following activities, do not hesitate and apply immediately:

  • Handle internet and telephone based customer queries from IBM employees in Central & Eastern Europe

  • Provide excellent customer service in IT support

  • Ensure timely resolution of critical customer requests

  • Work as part of a team and escalate issues where necessary to the Team Subject Matter Expert or Team Leader

  • Developing knowledge on IBM applications such as Lotus Notes, Windows Operating Systems, Linux, LAN/WAN networks and TCP/IP connectivity, Printing solutions, Main frame applications, Global Web architecture.

What else comes with working for IBM

• YOUR MONEY

Subsidized meal-tickets

Special IBM discounts

Attractive compensation and benefits

Diners club - private credit card

Recommend-a-Friend – get a bonus in the employee referral program

Contribution to pension plan

• YOUR LIFE

Flexible working time

Three additional vacation days

International environment

• YOUR HEALTH

Life Insurance

Private medical sanatorium

Up to three self-recovery days

100% sick leave compensation

• YOUR DEVELOPMENT

Long term career development and possibility of internal rotation

Training programs - classroom based training and 5000 e-learning course

Required Technical and Professional Expertise

We expect you to bring some knowledge but we will teach you much more.

What we expect from you:

  • Very good communication skills

  • Fluent English and other European language (specified in the job tittle)

  • Team spirit

  • Willing to learn and increase knowledge in technical and interpersonal skills

  • Knowledge of Windows Operating systems, Linux, Networks (LAN/WAN), Lotus Notes and other applications is welcome

Preferred Tech and Prof Experience

None