Bank of America Collections & Recovery Specialist III in Brea, California
The Collections & Recovery Specialist III works in the Collections and Recovery Operations environment and will typically work in a number of specialized collections areas, including recovery. This role can work in any stage of delinquency and it can work in multiple stages of delinquency, up to and including charged off accounts, or across various product types. Primary responsibilities are collections, customer servicing and other loss mitigation and recovery activities. Contacts delinquent or high-risk customers in order to secure payment and determine reason for delinquency on active or inactive loan, deposit and/or credit card accounts. They understand regulatory and compliance requirements that apply to Collections and are able to work within these guidelines. In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements. Works an established list of accounts on an automated collections system and/or auto-dialer. The Collections and Recovery Specialist III handles extensive research requirements for more complex billing problems and inquiries and has extensive knowledge of the organization, products or services, as well as advanced problem solving skills. The Collections and Recovery Specialist III sometimes coaches other less experienced collectors on policies, procedures or problem solving. The person must display team leadership, be an individual goal achiever but also understand, contribute to and be an advocate of the overall team goal, be adaptable to change, lead peers by example, be dependable, etc. Responsibility for the mitigation of losses. Generally has two or more years of collections experience.
Responsible for collection efforts on Charge-off Auto and Specialty accounts. Responsible for a portfolio of assigned accounts and services inbound/outbound efforts in order to resolve the entire loan balance. Responsible for establishing payoff plans, settlements and temporary solutions. Skip tracing efforts required to increase contact with customers.
Organization in a fast paced environment
Customer service skills
Ability to multitask
Skip tracing experience
Strong business acumen
Knowledge of back-end collections
Posting Date : 03/12/2018
Brea, CA, 275 Valencia Ave (CA7701),
- United States
Travel : No
Full / Part-time : Full time
Hours Per Week : 40
Shift : 1st shift
Weekly Schedule : 2 - Monday through Friday: 7:00 AM-3:30 PM PST and 5 - 9:30 AM-6:00 PM PST
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