HCA, Hospital Corporation of America Desktop Support Analyst in Brentwood, Tennessee
WHY HCA? At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities resulting in more than 26M patient encounters each year. HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality.
Additional Facts: • Ranked 63 in Fortune 500 • Competitive Fortune 100, industry matched salaries and yearly merit increase • Computerworld Top 50 Best Places to Work in IT annually since 2009 • Named one of the “World’s Most Ethical Companies” annually since 2010 • 106 HCA hospitals are on The Joint Commission’s list of top performers on key quality measures.
JOB SUMMARY The Desktop Support department serves as the primary contact for facility personnel seeking to resolve daily technical issues and concerns. The Desktop Support Analyst establish rapport with customers and relate to issues with empathy and urgency, while focusing on customer relationships with timely and frequent follow up. The Desktop Support Analyst also provides system support and analysis.
GENERAL RESPONSIBILITIES Duties include but are not limited to: 1. Provide technical support for internal and work from home customers.
Enter all problems/requests into helpdesk tracking software and resolve or escalate when appropriate.
Follow up on existing work orders to ensure timely resolution.
Identify, analyze, and coordinate resolution to problem trends received at the helpdesk.
Actively interacts with the Software Development team and other departments for CBO needs.
Self-Manages assigned projects.
Develops internal processes.
Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”.
Knowledge, Skills & Abilities: 1. Knowledge of research techniques to analyze and make recommendations.
Knowledge of computers and their applications.
Ability to provide analysis of reports to other departments.
Documentation skills required.
Ability to performed detailed project management.
EXPERIENCE 1 or more years of relative experience including: A working knowledge of healthcare industry
1 or more years helpdesk experience
1 or more years experience with practice management software or in healthcare customer service
EDUCATION College Graduate Preferred
OTHER / SPECIAL QUALIFICATIONS A and Network certifications preferred.
Job: *Information Technology
Title: Desktop Support Analyst
Location: Tennessee-Brentwood-Corporate Brentwood
Requisition ID: 10207-25548