HCA, Hospital Corporation of America LPN Call Center in Brentwood, Tennessee
HCA, a Fortune 100 company with more than 200,000 employees, is one of the nation's leading providers of healthcare services, operating over 170 locally managed hospitals and over 100 freestanding surgery centers in 20 states and the United Kingdom.
The National Contact Center Management (NCCM) group serves our patients by interacting with them via telephone and other media in order to assist them with their healthcare journeys. NCCM uses a variety of tools that act in tandem with each other and on behalf of our patients and provides services such as provider referrals, connection with healthcare services, and clinical advice.
As a care coordinator, you will focus your compassionate care on our patients by phone. While working closely with them, you may complete clinical tasks alongside them such as furthering patient education, locating appropriate treatment, appointment setting, escalating symptomatic patients to a registered nurse. LPN's with experience in ambulatory/clinical settings, coordinating care, and patient education are strongly urged to apply. Oncology experience is a plus.
Never performed telephone care coordination? There are traits that can predict your fit: are you an active listener? Do you have a great phone voice? Are you a LPN with current state licensure? If so you can expect to think, talk, and type 35 words per minute simultaneously; do not expect bodily fluids or sixteen-hour shifts.
Key Responsibilities: * Performs all components of call processing for inbound and outbound contacts; Ensures complete, timely and accurate documentation of call handling in applicable system * Able to identify emergent clinical concerns and promote safe outcomes under the direction of a Registered Nurse * Escalates calls to an RN warranting comprehensive assessments/ clinical triage * Demonstrates effective time management skills in all aspects in their role as LPN – Patient Care Advocate within NCCM * Receptive to constructive feedback and coaching; Demonstrates the ability to be kind, compassionate, considerate, approachable, friendly and open-minded * Maintains confidentiality and HIPAA compliance on all internal and external channels
Education and Experience: * * Minimum of 1 year experience in a hospital or clinic setting (working in the role/title of an LPN) – Telehealth experience preferred *Certificate(s)/Licensure: Must possess and maintain applicable licensure in state of residence; other state licensures may be required based on business needs and direction from site leadership. * Additional state licensures identified at time of hire, applications to be submitted within 120 days of employment * Additional requests for licensure as identified during employment, applications to be submitted within 45 days of request Employee is responsible for licensure fees; company compensation available for costs incurred to meet business needs that are outside of required criteria for state of residence.
Job: *Nursing Support
Title: LPN Call Center
Location: Tennessee-Brentwood-PM Tristar Division
Requisition ID: 26486-5149