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KeyBank Student Loan Operations Analyst - Laurel Road (Fintech) in Bridgeport, Connecticut

Student Loan Operations Analyst - Laurel Road (Fintech)inBridgeport, CTatKey Bank- Corporate

Date Posted: 10/7/2019

Job Snapshot

  • Employee Type: Full-Time

  • Location: 855 East Main Street Bridgeport, CT

  • Job Type: Banking

  • Experience: Not Specified

  • Date Posted: 10/7/2019

About Us

Headquartered in Cleveland, Ohio, KeyCorp (Key) is one of the nation s largest financial services companies. Key provides investment management, retail and commercial banking, consumer finance and investment banking products to individuals and companies throughout the United States and, for certain businesses, internationally.

Our goal is to be the best regional bank in the U.S. What that means is we put our clients needs first and take a customized approach to meeting those needs. At Key we ve made a promise to our clients that they will always have a champion in us. To deliver on that promise, we re committed to building a team of engaged employees who do the right thing for our clients and help them achieve their financial goals each and every day.

Job Description

Laurel Road, a brand of Key Bank, is part of the expanding FinTech space: we offer Mortgages, Student Loans, and Personal Loans through a digital online experience, . We simplify the process for both borrowers and bankers, while including choices of products, improving tracking, and offering a positive banking experience.


  • Processes daily loan disbursements based on loan closing documents.

  • Researches and processes refunds and overpayments.

  • Processes wires, deposits, payments and other monetary and servicing transactions.

  • Works with loan servicer MOHELA to perform servicing transactions.

  • Tracks volumes, outstanding items, etc. as required by management.

  • Documents daily activities to ensure work is in balance and information is available for daily reconciliation of general ledger activity.

  • Provides excellent customer service.

  • Works with other loan servicers to research and resolve discrepancies.

  • Adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies.


  • Proficiency in Microsoft Office – specifically Excel.

  • Excellent written and verbal communication skills.

  • Demonstrate good judgment.

  • Organized with the ability to prioritize tasks effectively.

  • Ability to work individually and on a team.

  • Ability to multitask and re-prioritize tasks as required.

  • Proactive and enthusiastic.


  • High school diploma or equivalent work experience.

  • Bachelor s degree preferred.

Required Years of Work Experience:

  • 1+ years


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.