Hilton Conference & Events Operations Supervisor in Brisbane, Australia

A Conference & Events Supervisor with Hilton Brisbane is responsible for effectively leading functions & events to deliver an excellent guest experience while optimising operational efficiency and ensuring department targets are met. What will it be like to work for this Hilton Brand?

Here at Hilton Brisbane, we are committed to spreading the light and warmth of Hospitality by delivering exceptional guest experiences – every hotel, every guest, every time. The Hilton brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travellers, we shape experiences in which every Guest feels cared for, valued, and respected.

In 2016 the Conference and Events space went through a major $5mil refurbishment and is considered the most excellent and flexible conference space in Brisbane. We are the best in:

  • The standards we set
  • The training we deliver
  • The service we give
  • The leadership we provide

* What will I be doing?*

As a Conference & Events Supervisor you would be required to oversee the operations and provide leadership to the team to ensure department targets are met. Specifically, you will be responsible for performing the following tasks to the highest standards:

- Maintain exceptional levels of customer service

- Ensure high standards and SOP’s are being consistently followed

- Guide and lead your team through larger scale events

- Walk the talk, be engaged and close to the operations side of the department

- Ensure compliance of brand standards

- Follow cash handling procedures

- Provide effective leadership to the C&E team to ensure targets are met and exceeded both for the hotel and individual development

Physical Duties

A Conference and EventsSupervisoris required to perform the following physical duties:

-Continuous walking/ standing for periods of approximately 8 hours with the exception of normal work breaks.

-Regularly carrying trays and plates of food

-Regular twisting and bending

-Lifting/moving furniture such as chairs and tables

-Fold/unfold stage pieces

-Construct/deconstruct a dance floor

-Move and carry function boxes and other equipment

-Push and pull trolleys

-Lift and move cutlery & glass racks

What are we looking for?

A Conference and Events Supervisor is always working eagerly within the team on behalf of our guests. To successfully fill this role, you should maintain behaviours, skills and values that follow:

-Positive attitude

-Outstanding communication skills

-Commitment to delivering a high level of customer service

-Excellent grooming standards

-Be able to multitask

-Flexibility to respond to a range of different work situations

-Ability to work on your own or cooperatively within your team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

-Previous supervisor experience in events and banqueting within the 4 to 5 star category

-Extensive knowledge of food and wine

-Ability to think on your feet

Culture and Benefits

Our team is responsible for living up to our brand promise of 'ensuring that every guest feels cared for, valued and respected'. We achieve this by ensuring our Blue Energy culture is alive in each of our hotels. Blue Energy is the unspoken energy and passion behind each of our dedicated team members who are focused on making a difference. It links our vision 'To fill the earth with the light and warmth of hospitality' – to our values of 'Hospitality', 'Integrity', 'Leadership', 'Teamwork', 'Ownership' and 'Now'. As a Hilton team member you can expect to receive;

-A competitive industry wage

-Team member only room rates across Hilton properties worldwide

-Discounts of up to 50% on products and services in participating Hilton outlets

-Access to Hilton University training, offering more than 2500 learning programs

-Career development planning and opportunities

-Bupa private health discount

Job: Convention and Event Services

Title: Conference & Events Operations Supervisor

Location: null

Requisition ID: HOT04Z59

EOE/AA/Disabled/Veterans