Marsh & McLennan Senior Client Service Advisor in Bristol, United Kingdom

Are you interested in working for an organisation that is an Industry leader in Employee Health & Benefits? Are you an experienced Client Advisor/Customer Service Agent looking for an opportunity to grow into a role that is indirectly responsible for mentoring and leading junior team members ? Do you enjoy building strong working relationships with your clients? About the department and the nature of the role: Elect is a Health and Wealth benefits solution broker which is a small umbrella under the Mercer March and McLennan companies. Due to the large scale of the business we have a wealth of knowledge in the industry and can offer our clients bespoke and competitive rates so that they can offer their employees a comprehensive wellbeing package. The client market we work in is small to medium enterprises and currently have 3000 clients that we service throughout the year We are a dynamic team that prides itself on adapting to change quickly to meet the busy demands of our business. We are looking for a positive and pro-active candidate with excellent communication and collaboration skills who can form part of this successful team. This is a great opportunity for any successful candidate to have a varied role and build solid working relationships with internal and external parties. We are looking for someone with innovative idea’s who can develop not only their own portfolio’s but also to think outside the box and drive our business forward to continue being a leader in this market space. As part of your daily responsibilities, you will be performing the following: Monitor insurers performance on behalf of clients Communicate and negotiate with insurers Understand client needs and meet operational objectives Adhere to review/ renewal timelines Allocate and delegate work across members of the team Conduct regular audit of own team's client files E-filing and e-filing maintenance of relevant client documentation Ensure delivery to clients' requirements inline with Service Level Agreements (SLAs) Maintain and develop internal client relationships Completion and maintenance of HB Broker and use to plan, manage and monitor client activity within own portfolio To be considered for this role, you will ideally have the following experience: Previous and/or current experience working within a client facing role in the healthcare/ employee benefits industry Previous experience mentoring and coaching junior colleagues. Previous Team Lead experience is desirable Strong communication skills both written and verbal Ability to multi-task and manage a number of different clients About the company: At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We’re in the business of creating more secure and rewarding futures for our clients and their employees — whether we’re designing affordable health plans, assuring income for retirement or aligning workers with workforce needs. Using analysis and insights as catalysts for change, we anticipate and understand the individual impact of business decisions, now and in the future. We see people’s current and future needs through a lens of innovation, and our holistic view, specialized expertise, and deep analytical rigor underpin each and every idea and solution we offer. For more than 70 years, we’ve turned our insights into actions, enabling people around the globe to live, work, and retire well. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. At Mercer, we say we Make Tomorrow, Today. Visit for more information and follow us on LinkedIn and Twitter @Mercer R036356-en R036356