IBM Computer Operator 1st level support in BRNO, Czech Republic

Job Description

System operations are the “chef d’orchestre” inside the service delivery. Usually called Command Center, they survey and monitor system errors, application errors, hardware issues. Most of the incidents come trough the System operations, they process dispatch and follow up the problem and changes.

This role is responsible for monitoring, controlling and operating complex computer systems, networks, applications and/or distributed systems in a multi vendor environment. They are also responsible for analyzing first level problems for all systems (according to the service agreements), resolving and routing as appropriate, supporting the Systems Management Processes specific to their customer requirements, performing I/O (tape and print) duties where appropriate and batch management when required. Please be aware we work in 24/7 shift environment (including nights, weekends and holidays).

Responsibilities:

• Alert Management via Netcool Omnibus Console

• Validating severity/priority classification of the problem

• Incident Ticket Management - routing tickets to appropriate support groups

• Escalation initiating and tracking

• Perform basic problem determination on system and components

• Restart failing components as part of 1st level administration (OS, hardware & applications)

• Perform system recycles per predefined schedule

• Performing production checks as required

• Provide operational status as required

Requirements:

• Ability to work in 3 shift model

• Advanced PC Skill with basic administration skills

• Good Communication skills, flexibility

• Responsibility and teamwork

• Ability and willingness to learn

• English - Intermediate

Preferred skills:

• Bachelor's Degree in IT field

• Basic of Windows, UNIX / Linux OS Administration including command line commands

• English – Fluent

As an IBM employee, you will be entitled to the following benefits:

· 5 weeks of paid vacation

· Elaborate education program for each employee - training during the work career, courses are lead by professional lectors; e-learning education; flexible education plan for each job position

· Strong career opportunities

· Access to Hi-tech; MAC@IBM

· Above standard Medical Care

· Discounts in Sports, Culture, Healthcare, Childcare, Finance, Electronics

· Global Travel and Life insurance

· Contribution to the Pension fund

· IBM stock purchase plan

You will have the opportunity to:

· Join our Succeeding@IBM Program - a structured on-boarding and development program

· Become part of our diverse and multinational community and collaborate within global and local teams

· Gain knowledge and develop skills through our world-class trainings

· Benefit from mentoring and coaching

· Balance your work with your life and enjoy a flexible working environment

Please, take in consideration, that should your application be successful, our recruiters will contact you within 14 days.

Required Technical and Professional Expertise

• Ability to work in 3 shift model

• Advanced PC Skill with basic administration skills

• Good Communication skills, flexibility

• Responsibility and teamwork

• Ability and willingness to learn

• English - Intermediate

Preferred Tech and Prof Experience

• Bachelor's Degree in IT field

• Basic of Windows, UNIX / Linux OS Administration including command line commands

• English – Fluent

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.