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KeyBank Dynatrace Monitoring Engineer in Brooklyn, Ohio

Dynatrace Monitoring EngineerinBrooklyn, OHatKey Bank- Corporate

Date Posted: 10/7/2019

Job Snapshot

  • Employee Type: Full-Time

  • Location: 4910 Tiedeman Road Brooklyn, OH

  • Job Type: Information Technology

  • Experience: Not Specified

  • Date Posted: 10/7/2019

About Us

Headquartered in Cleveland, Ohio, KeyCorp (Key) is one of the nation s largest financial services companies. Key provides investment management, retail and commercial banking, consumer finance and investment banking products to individuals and companies throughout the United States and, for certain businesses, internationally.

Our goal is to be the best regional bank in the U.S. What that means is we put our clients needs first and take a customized approach to meeting those needs. At Key we ve made a promise to our clients that they will always have a champion in us. To deliver on that promise, we re committed to building a team of engaged employees who do the right thing for our clients and help them achieve their financial goals each and every day.

Job Description

Job Description Summary:

This position provides end-to-end Enterprise Monitoring support across multiple platforms, networks, and core banking systems. Will collaborate with teams on monitoring infrastructure availability, data analysis tools, and performance alerting, critical to Key technology stacks and operations. This role will also be accountable for advancing monitoring capabilities, advocating best practices, and instrumenting proper alert notification solutions.

Preferred Qualifications:

Experience in supporting performance monitoring tools such as Dynatrace, ELK, Splunk, Moogsoft, Netcool, etc.

Experience with product upgrades, including advanced configuration, dashboarding, alerting, and analytics.

Experience with synthetic monitoring tools and user-monitoring components, including performance and load testing.

Strong working knowledge of O/S, Linux, Unix, Windows, etc.

Knowledge of system security and supporting information as it relates to monitoring activities.

Understanding of web server technologies, networks, protocols, client/server, logs.

Understanding of Firewalls, Load-balancers, and network designs.

Working knowledge of JavaScript, Shell, Containers (e.g. Kubernetes), Ansible, and/or automation scripting.

Understanding of application integration tools such as DNS, SMTP, SharePoint, Active Directory, Identity Management, LDAP, SQL, and others.

Experience working with change management systems including incident, problem, knowledge (e.g. Service Now, Jira, Confluence, etc.).

Primary responsibilities:

Collaborate with teams to integrate Application Performance Management (APM) software (e.g. Dynatrace) for end-to-end visibility.

Responsible for the management, advanced configuration, monitoring, log analysis, and fine tuning of APM.

Monitor the availability and responsiveness of websites and critical applications from an end-user perspective.

Provide leadership for all design, implementation, and maintenance activities related to APM.

Create and implement integration between Dynatrace, Splunk/Elastic, and ServiceNow for enhanced business value.

Implement application monitoring, real-user monitoring, and synthetic solutions across platforms.

Lead the efforts for ongoing SaaS based Dynatrace platform implementations.

Develop new detection methods, improve existing ones, and define content for impending dashboards and alerts.

Participate in process mappings to monitor and alert on critical applications to remove business impacts.

Monitor the agent and server infrastructure for capacity planning and optimization.

Manage application performance, predict, and proactively isolate bottlenecks.

Partner with IT areas to implement performance targets for business applications.

Contribute to continuous innovation initiatives to enhance client service, efficiency and reliability.

Support process improvement assignments and offer guidance on best practices and policies.

Required Qualifications:

3+ years of Application Performance Monitoring experience.

Bachelor s degree in computer science, MIS, or related field, or equivalent experience.

Experience with scripting and automation.

Experience with large, distributed datacenter environments.

Demonstrate expert technical knowledge by designing and engineering technical solutions.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.