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KeyBank KIS Investment Center Consultant (Remote capable) in Brooklyn, Ohio

KIS Investment Center Consultant (Remote capable)inBrooklyn, OHatKey Bank- Corporate

Date Posted: 9/1/2020

Job Snapshot

  • Employee Type: Full-Time

  • Location: 4900 Tiedeman Road Brooklyn, OH

  • Date Posted: 9/1/2020

About Us

Headquartered in Cleveland, Ohio, KeyCorp (Key) is one of the nation s largest financial services companies. Key provides investment management, retail and commercial banking, consumer finance and investment banking products to individuals and companies throughout the United States and, for certain businesses, internationally.

Our goal is to be the best regional bank in the U.S. What that means is we put our clients needs first and take a customized approach to meeting those needs. At Key we ve made a promise to our clients that they will always have a champion in us. To deliver on that promise, we re committed to building a team of engaged employees who do the right thing for our clients and help them achieve their financial goals each and every day.

Job Description

As a Key Investment Services investment professional, the KIS Investment Center Consultant will be responsible for a book of business of Key Investment Services clients. This person will proactively initiate dialogue with clients in order to enhance and expand their Key Investment Services relationship and improve client satisfaction by conducting portfolio reviews, offering financial advice, and selling investment products. Additionally, the KIS Investment Consultant will be a valuable partner to KeyBank branch team members, assisting customers with investment needs throughout the KeyBank branch network, and identifying cross selling opportunities for their partners across KeyBank s various lines of business.


  • Display consultative needs-based selling skills to build rapport, strengthen and expand Mass Market client relationships

  • Proactively and reactively engage clients for the purpose of effectively cross-selling KIS products and services

  • Perform financial planning and periodic reviews of client portfolios

  • Recognize the implicitly-stated and explicitly-stated need for additional products and services

  • Knowledgeably respond to and overcome client objections by offering solutions with options

  • Maintain thorough knowledge and understanding of KIS products and services

  • Complete the sale and application processes for products and services

  • Recognize and effectively act upon client retention opportunities

  • Consistently deliver distinctive client service that is knowledgeable, empathetic, patient, prompt, and courteous

  • Build rapport and strengthen client relationships while servicing client needs

  • Research and provide verification and documentation of client issues and resolution

  • Act as liaison for our clients to provide first call resolution by coordinating and following up with other departments or lines of business as appropriate

  • Meet and exceed sales, accuracy, and efficiency goals while contributing to the overall sales success of the team, KIS, and KeyBank

  • Work collaboratively in team environment to achieve team, department, and line of business commitments

  • Adhere to established policies and procedures related to servicing, sales, regulatory compliance, quality, and sales client contact strategy

  • Develop a strong “center of influence strategy that leverages partnerships with the Retail Bank.

  • Act as peer partner to other KIS Investment Center Consultants, including those recently hired

  • Be an active and trusted “virtual partner for KeyBank branch team members

  • Serve as a trusted resource and partner for KeyBank Licensed Bankers


  • Minimum 3+ years investment sales, retail or telephone sales experience required

  • FINRA 7,63, 66 or 65 registrations and applicable Life/Health Insurance license

  • Demonstrated success meeting established sales/referral minimum expectations, goals and other measurements

  • Demonstrated success in cross-selling, up-selling and sales referring

  • Strong knowledge of financial products and services

  • Work experience requiring multi-tasking and attention to detail

  • Demonstrated success in problem solving and resolving client issues/concerns

  • Ability to work in high pressure environment

  • Excellent phone communication skills

  • Strong interpersonal and written communication skills

  • Computer proficiency with knowledge and experience in Windows environment

  • Knowledge of financial services computer systems

  • High School Diploma or GED


  • Bilingual (Spanish/English)

  • Associate s or Bachelor s degree in related discipline

  • Retail bank broker-dealer sales experience

  • Inbound or outbound phone sales and customer service experience

  • Leadership or coaching experience


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.