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KeyBank Operations Analyst or Lead Operations Analyst (MSP) in Brooklyn, Ohio

Operations Analyst or Lead Operations Analyst (MSP)inBrooklyn, OHatKeyBank

Date Posted: 1/26/2021

Job Snapshot

  • Employee Type: Full-Time

  • Location: 4910 Tiedeman Road Brooklyn, OH

  • Date Posted: 1/26/2021

About Us

Headquartered in Cleveland, Ohio, KeyCorp (Key) is one of the nation s largest financial services companies. Key provides investment management, retail and commercial banking, consumer finance and investment banking products to individuals and companies throughout the United States and, for certain businesses, internationally.

Our goal is to be the best regional bank in the U.S. What that means is we put our clients needs first and take a customized approach to meeting those needs. At Key we ve made a promise to our clients that they will always have a champion in us. To deliver on that promise, we re committed to building a team of engaged employees who do the right thing for our clients and help them achieve their financial goals each and every day.

Job Description

This position may be filled at different salary grade levels depending on requirements. May consider a virtual/remote position that can be performed from most states within the United States. Candidate's work hours will be Eastern Standard Time Zone regardless of location. Tiedeman or Amherst location may be preferred and employee may work part of the week at office location in BAU environment.

OPERATIONS ANALYST

Job Brief: Provides ongoing production support, project support, business analysis and subject matter expertise for lending systems, including consumer, and collections applications, specifically MSP.

Essential Functions:

  • Performs business analysis for lending systems in Loan Services; applications include mainframe, PC, distributed systems, databases, and/or web-based applications.

  • Provides ongoing production support for Loan Services loan applications and processes; acts as first line of contact for user reported inquiries and problems; performs problem reporting, tracking, resolution, root cause analysis and identification of preventative measures.

  • Provides subject matter expertise, business analysis and support for small to large scale projects, including but not limited to analyzing and defining business requirements, identifying and resolving project issues, testing, implementing and supporting installations.

  • Acts as system consultant to Process Areas and Lines of Business relative to new products and initiatives.

  • Translates business needs and requirements to Technology partners; translates technical material to the Loan Services Process Areas and Lines of Business.

  • Maintains knowledge and expertise in Loan Services processes, supporting applications, and their interfaces.

  • Builds relationships and communicates effectively with the Loan Services Process Areas, Lines of Business, Key Technology, Vendors and other Support Partners.

MARGINAL OR PERIPHERAL FUNCTIONS

  • Cross-train to ensure full coverage of applications and functions.

  • Independently seek out learning opportunities to develop oneself.

REQUIRED QUALIFICATIONS

  • Bachelor s degree in Business/related field or equivalent work experience.

  • Demonstrated technology/systems aptitude.

  • Proven ability to build successful working relationships with clients and partners.

  • Excellent organization skills including the proven ability to plan, schedule, coordinate and implement initiatives.

PREFERRED QUALIFICATIONS

  • 2 years MSP lending system experience.

  • Knowledge of Loan Services workflow and practices.

  • Knowledge of lending systems, i.e., ACAPS, ALS, CACS/CAS, KeyView Deluxe, MSP

  • Knowledge of banking, accounting and/or finance.

  • Knowledge of lending regulations.

  • Project management experience, training or exposure, including experience using Workfront (fka AtTask).

  • Lean, Six Sigma certification or experience.

COMPETENCIES/SKILLS

  • Demonstrated critical thinking and problem solving skills.

  • Strong decision making skills; demonstrated ability to simplify/improve work processes, anticipate/prevent problems, analyze information/issues and use financial/quantitative data.

  • Effective at learning about business processes and translating that into how systems can benefit the business. Keen ability to grasp new concepts and processes.

  • Excellent organization skills including the proven ability to plan, schedule, coordinate and implement initiatives.

  • Proven ability to successfully manage multiple, complex assignments with competing deadlines; proven ability to prioritize commitments, assign tasks and follow up on assignments.

  • Proven ability to present and translate complex issues via clear and concise communications (verbal and written) to a diverse audience, inclusive of multiple layers of management.

  • Proven ability to build successful working relationships with clients and partners.

  • Proven ability to take initiative in a changing environment.

  • Demonstrates behavior consistent with Key Technology & Operations culture and Key Values.

  • Proficiency with PCs and PC based software is essential. i.e.; Microsoft Office, SharePoint, and Visio; MS Access and Workfront experience a plus.

LEAD OPERATIONS ANALYST

JOB BRIEF (PURPOSE)

Plays a leadership role in providing ongoing production support, project support, business analysis and subject matter expertise for lending systems, including consumer, and collections applications, specifically MSP. Independently drives assigned initiatives to successful conclusions within established time and budget goals.

ESSENTIAL JOB FUNCTIONS

  • Performs business analysis for consumer and/or commercial loan applications in Loan Services; applications include mainframe, PC, distributed systems, databases, and/or web-based applications.

  • Plays a leadership role in providing ongoing production support for Loan Services loan applications and processes; acts as first line of contact for user reported inquiries and problems; performs problem reporting, tracking, resolution, root cause analysis and identification of preventative measures.

  • Chairs problem and enhancement review meetings with business partners, including Loan Services Functional Teams, Operational Balance & Control, Key Technology, Risk, and Vendors.

  • Leads and coordinates small projects and initiatives; provides subject matter expertise, business analysis and support for small to large scale projects, including but not limited to analyzing and defining scope and business requirements, identifying and resolving project issues, testing, implementing and supporting installations.

  • Acts as system consultant to Loan Services Functional Areas and Lines of Business relative to new products and initiatives.

  • Translates business needs and requirements to Technology partners; translates technical material to the Loan Services Process Areas and Lines of Business.

  • Maintains knowledge and expertise in Loan Services processes, supporting applications and their interfaces.

  • Builds relationships and communicates effectively with the Loan Services Process Areas, Lines of Business, Key Technology, Vendors and other Support Partners.

MARGINAL OR PERIPHERAL FUNCTIONS

  • Same as Operations Analyst posting

  • Mentors other business analysts to enhance their knowledge and experience, resulting in higher performance; identifies and provides learning opportunities to other business analysts.

REQUIRED QUALIFICATIONS

  • Same as Operations Analyst in addition proven ability to lead small projects and initiatives to successful completion.

PREFERRED QUALIFICATIONS

  • 3-5 years consumer loan system experience with MSP.

  • Same as Operations Analyst position

Competencies/Skills Required- Same as above plus

  • Proven ability to lead small projects and initiatives to successful completion

  • Proven ability to motivate and inspire team members/peers to higher performance on assigned tasks to accomplish a shared vision.

  • The Operations Analyst position is eligible to earn a base salary in the range of $56,000 to $70,000 annually and the Lead Operations Analyst position is eligible to earn a base salary in the range of $62,000 to $80,000 annually depending on job-related factors such as level of experience. Compensation for this role also includeseligibility forshort-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please clickhere (https://www.key.com/kco/images/Key_Benefit_Eligibility_Chart.pdf) for a list of benefits for which this position is eligible.

FLSA STATUS: Exempt

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

46064BR

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