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KeyBank Operations Analyst (Probate Team) in Brooklyn, Ohio

Operations Analyst (Probate Team)inBrooklyn, OHatKeyBank

Date Posted: 1/25/2021

Job Snapshot

  • Employee Type: Full-Time

  • Location: 4910 Tiedeman Road Brooklyn, OH

  • Date Posted: 1/25/2021

About Us

Headquartered in Cleveland, Ohio, KeyCorp (Key) is one of the nation s largest financial services companies. Key provides investment management, retail and commercial banking, consumer finance and investment banking products to individuals and companies throughout the United States and, for certain businesses, internationally.

Our goal is to be the best regional bank in the U.S. What that means is we put our clients needs first and take a customized approach to meeting those needs. At Key we ve made a promise to our clients that they will always have a champion in us. To deliver on that promise, we re committed to building a team of engaged employees who do the right thing for our clients and help them achieve their financial goals each and every day.

Job Description

Job Description :

The Analyst position will be a member of the Probate team. This analyst is accountable for testing and implementing controls, enhancing procedures, and developing improved workflow for the Probate team. The analyst will work closely with the department manager, BPSL management, compliance, legal, and internal/external review groups to ensure our controls and procedures adhere to regulations. This role is accountable for continuous improvement and will serve as a back-up for testing functions performed by Quality Control Analysts. This individual will be responsible for report generation and validation required for Probate. The analyst will assist with projects and remediation efforts as they arise including the development of the Litigation Department.

Essential Job Functions:

  • Partner with Change Control team to perform yearly review of procedures

  • Coordinate with analysts, and management to develop new procedures and controls based on changing regulations and business needs

  • Complete validation of Probate weekly, monthly and quarterly workflow reports

  • Handle statistical requests including report generation, validation, and interpretation

  • Partner with Second Line of Defense and management to remediate findings

  • Partner with Analytics to develop new reports to provide efficiencies

  • Follow up on remediations performed by centralized QA team and work through any potential disputes of Quality Control testing

  • Monitor Probate BOT processes and improvements

  • Monitor the KVD Probate Mailbox to ensure the queue is within SLA guidelines

  • Act as a liaison between vendors and Key partners regarding data and analytic needs

  • Support the build out of the Litigation Department

Required Qualifications:

  • 2 or 4 year college degree; or equivalent experience

  • Excellent interpersonal communication skills

  • Excellent time management and organizational skills

  • Self-motivated with the ability to work with little to no supervision

  • Demonstrated ability to handle change

  • Ability to multi-task

  • Strong working knowledge of Microsoft Office, particularly Excel

  • Ability to recognize issues AND formulate approaches to solve the problem

Desired Qualifications:

  • Financial services experience

  • Probation and litigation background

  • Knowledge of laws and regulations surrounding banking, probate, and litigation


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.