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KeyBank Specialist (Consumer DDA Team) in Brooklyn, Ohio

Specialist (Consumer DDA Team)inBrooklyn, OHatKey Bank- Corporate

Date Posted: 8/12/2019

Job Snapshot

  • Employee Type: Full-Time

  • Location: 4910 Tiedeman Road Brooklyn, OH

  • Job Type: Banking

  • Experience: Not Specified

  • Date Posted: 8/12/2019

About Us

Headquartered in Cleveland, Ohio, KeyCorp (Key) is one of the nation s largest financial services companies. Key provides investment management, retail and commercial banking, consumer finance and investment banking products to individuals and companies throughout the United States and, for certain businesses, internationally.

Our goal is to be the best regional bank in the U.S. What that means is we put our clients needs first and take a customized approach to meeting those needs. At Key we ve made a promise to our clients that they will always have a champion in us. To deliver on that promise, we re committed to building a team of engaged employees who do the right thing for our clients and help them achieve their financial goals each and every day.

Job Description


The Consumer DDA team provides one centralized support team for the Corporate and Consumer products across all regions at Key. The CDDA team is a part of the Consumer Deposit & Corporate Operations (CDCO) department and is responsible for non-monetary and monetary maintenance coding on Consumer and Corporate accounts. The primary job functions of this position include, but are not limited to, account closures, address change maintenance, Cash Reserve Credit (CRC) maintenance, KeyDirect maintenance and support, Safe Deposit Box maintenanace, Health Savings Account (HSA) maintenance, and additional maintenance associated with specific account coding in accordance with the Corporate policies and procedures related to Compliance, Privacy and the Bank Secrecy Act.


  • Provide first-in-class service to all internal partners and external clients seeking assistance from our team

  • Maintain a comprehensive technical and working knowledge of all systems utilized by the Consumer Deposit and Corporate Operations Team including, but not limited to, Hogan, Quest, Official Bank System (OBC), Automated Posting Application (APA), Application Suite (View Direct) and Outlook

  • Time management and working within strict deadlines to achieve service level agreements on a daily basis while meeting or exceeding individual performance goals and contribute to the overall success of the team

  • Updating sensitive client data on internal and external client accounts in accordance with Corporate policies

  • Maintain complete and accurate documentation of communication between all areas of contact to ensure integrity of sensitive data as not to impact client relationships

  • Escalate any issues identified to the appropriate management

  • Consistently demonstrate the use of the Key Values (Teamwork, Respect, Accountability, Integrity, Leadership)

  • Actively participate in self-development to promote one s future advancement and to support the common team.


  • High School Diploma or GED equivalent.

  • 0 – 1 years experience with working knowledge of the business or general office skills

  • Works well with others in a fully developed work team environment

  • Open minded and adaptable to new ideas in a changing environment

  • Excellent customer service skills

  • Proven excellent verbal/written communication and interpersonal skills

  • Approachable, easy to talk to and composed – deals with high stress levels effectively

  • Comfortable communicating with team members and internal partners while maintaining a professional demeanor

  • Good judgment and decision making ability

  • Ability to work under pressure and meet deadlines

  • Analytical, research and problem resolution skills

  • Ability to work independently or as part of a larger fast-paced and ever-changing team while maintaining a precise attention to detail

  • Demonstrated ability to follow instruction as provided and utilize training to make informed decisions

  • Exceptional time management and organizational skills

  • Limited travel, as needed


  • Two (2) or more years of banking experience in an operations, call center or branch environment

  • Undergraduate degree in Business, Finanace or banking industry related field

  • Intermediate to advanced PC and MS Office skills

  • Working knowledge of Hogan, Quest, Application Suite, Automated Posting Application, and Outlook.


Communication: Communicates effectively, Speaks effectively, Listens actively, Writes clearly and concisely

Interpersonal Skills: Creates positive work climate, Fosters teamwork, Builds relationships

Personal Effectiveness: Takes initiative, Prioritizes work, Meets deadlines, Demonstrates self development, Projects professional image

Leadership: Thinks strategically, Demonstrates accountability, Uses sound judgment

Problem Solving/Decision Making: Simplifies and improves work processes, Anticipates and prevents problems, Follows through

Functional Knowledge: Understands HR policy and procedures, Understands department policy and procedures, Cross-trains


  • Personal Computer

  • Telephone

  • Adding Machine -10-Key


■ On the job/shadowing supported by detailed procedures

■ Role Based Plan for CIS Maintenance Associate in My Learning Center


■ Brooklyn Operations Center, 4910 Tiedeman


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.