KeyBank Specialist OR Lead Specialist (Loan Payment Processing) in Brooklyn, Ohio

Specialist OR Lead Specialist (Loan Payment Processing)inBrooklyn, OHatKey Bank- Corporate

Date Posted: 1/8/2019

Job Snapshot

  • Employee Type: Full-Time

  • Location: Brooklyn, OH

  • Job Type: Banking

  • Experience: Not Specified

  • Date Posted: 1/8/2019

Job Description

This position may be filled at different salary grade levels depending on requirements.

Working within a team of Loan Payment processing associates, this position is responsible for reviewing and processing consumer and commercial loan payments as well as processing recovery payments received on loan and charged off loan accounts originated by Key s Community Bank. Also responsible for processing initial funding on consumer loans and lines of credit. Position is expected to adhere to Corporate Credit Policy procedures, loan regulatory requirements and Consumer/Privacy laws. Works within and complies with established operational and compliance quality standards and service levels at a highly productive level.

Essential Job Function:

• Process accurate and timely loan payments and payoffs on accounts housed on the ALS, CLS loan systems.

• Process accurate and timely recovery payments housed on the CAS and AFS recovery systems.

• Process new loan funding with strict adherence to proper procedures and segregation of duties.

• Balance general ledger entries to minimize account outages and work with the Accounting department to correct discrepancies in a timely manner.

• Perform careful and timely review of various reports to alleviate potential customer impact issues and to ensure system integrity. Take appropriate action to address issues.

• Research requests to a logical conclusion and execute remedial action. Communicate to the requester the results of research and resolution of the problem effectively and timely.

• Actively seek opportunities to improve process efficiency, quality and the client experience. Communicate ideas appropriately to effect real change.

• Provide world class customer service to internal and external customers through total adherence to the Key Values and Key Difference concepts

• Identify major and minor issues/problems and communicate to appropriate management

• Assist other team members with daily workload to ensure timely completion and achievement of work team assignments.

• Actively pursue development of self to better support team and future advancement.

Skillsets Required:

  • Works well with others in a fully developed team environment

  • Open minded and adaptable to new ideas in a changing environment

  • Exceptional attention to detail.

  • Ability to work under pressure and meet deadlines

  • Proficient in Microsoft Office applications

  • Proficient in 10-Key, able to perform with a high degree of speed and accuracy.

  • Proven ability to handle monetary/ processing functions independently

  • Proven ability to handle high transaction volumes accurately and meet production goals

  • Experience with accounting practices including balancing debits and credits

Specialist

Experience & Education

  • 0-1 years of experience with working knowledge of the business or general office skills

  • High School Diploma or equivalent work experience required. College degree preferred

Essential Job Function

  • This role covers a combination of staff within the areas of credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and duties

  • Administers defined procedures, analyses, tasks and report preparation while receiving explicit instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process

  • May assist in reviewing or ensuring proper documentation or procedures are used for basic activities

  • Performs basic routine tasks assigned by manager. May provide service in relation routine billing inquiries, service requests, suggestions and complaints from customers

  • Completes work by following clear defined procedures

  • Other duties as assigned

Preferred Skills / Qualifications

  • Proven effective verbal/written communication and interpersonal skills

  • Good judgment knowing when to escalate issues

  • Ability to identify, assess and escalate concerns appropriately

  • Comfortable navigating multiple computer systems and applications

  • Basic knowledge of banking policies, procedures, government regulations

  • Ability to perform simple scheduled and non-scheduled maintenance functions

  • Excellent customer service skills

Lead Specialist

Experience & Education

  • 1+ years of experience in operations role

  • High School Diploma or equivalent work experience required. College degree preferred

Essential Job Function:

  • This role covers a combination of staff within the areas of credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and duties

  • Administers moderate procedures, analysis, tasks and reporting while receiving limited instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process

  • Reviews and ensures proper documentation or procedures are used for moderate activities

  • Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to Senior level or supervisor. May provide service in relation moderate complex billing inquiries, service requests, suggestions and complaints from customers

  • Uses some independence of thought to resolve basic issues, and refers more complex problems to supervisors or other experts.

  • Recommends and implements programs to solve routine issues, contributes to work flow or process change and redesign, and forms a foundational/basic understanding of the specific product or process

  • Accountable for regular reporting and analysis requests

  • Typically covers a broad range of responsibilities rather than focusing on one specific role.

  • Is fully proficient in duties while working under moderate to limited supervision.

  • Other duties as assigned

Preferred Skills/Qualifications

  • Proven strong verbal/written communication and interpersonal skills

  • Good judgement and decision making skills, basic leadership skills

  • Ability to identify issues and demonstration of basic analytical, research and problem resolution skills

  • Comfortable navigating multiple computer systems and applications, utilizing resources to solve routine challenges

  • Moderate knowledge of banking policies, procedures, government regulations

  • Ability to perform moderate scheduled and non-scheduled maintenance functions

  • Excellent customer service skills and ability to handle routine/occasional customer service inquiries independently

  • May train or assist in training new staff

  • Ability to work with minimal supervision in decision making

ABOUT KEY:

KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

ABOUT THE BUSINESS:

Key Technology and Operations (KTO) is Key Bank s shared services organization for technology, operational, and servicing functions supporting business partners and clients across all lines of business. Within the overall organization, KTO provides efficient, reliable and secure technology; creates an effective variable cost technology delivery model that maximizes the return on IT spend; orchestrates the efficient use of corporate information and technology assets; and supports innovation that creates competitive distinction. KTO is effective and efficient in payment and deposit servicing, loan servicing, exception and dispute processing, investment and support services, sourcing and procurement, as well as enterprise-wide fraud prevention, investigations and operational support to human resources and the Bank s BSA/AML program.

FLSA STATUS: Non-Exempt

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 33378BR