KeyBank Sr. Business Analyst - Fraud Business Intelligence in Brooklyn, Ohio
Sr. Business Analyst - Fraud Business IntelligenceinBrooklyn, OHatKey Bank- Corporate
Date Posted: 12/21/2019
Employee Type: Full-Time
Location: 4900 Tiedeman Road Brooklyn, OH
Job Type: Banking
Experience: Not Specified
Date Posted: 12/21/2019
Headquartered in Cleveland, Ohio, KeyCorp (Key) is one of the nation s largest financial services companies. Key provides investment management, retail and commercial banking, consumer finance and investment banking products to individuals and companies throughout the United States and, for certain businesses, internationally.
Our goal is to be the best regional bank in the U.S. What that means is we put our clients needs first and take a customized approach to meeting those needs. At Key we ve made a promise to our clients that they will always have a champion in us. To deliver on that promise, we re committed to building a team of engaged employees who do the right thing for our clients and help them achieve their financial goals each and every day.
Mine data from primary and secondary sources often using complex joins across multiple datasets
Clean data to discard irrelevant information
Validate data by reconciling to neutral source or system of record, understand and explain variances
Analyze and interpret results; pinpoint trends, correlations and patterns in complicated data sets
Provide concise data reports and clear data visualizations
Design, create and maintain relational databases and data systems
Triage code problems and data-related issues
Articulate results of data analysis and recommendations in one-on-one conversations and within group settings
Identify new opportunities for process improvement
Creativity in obtaining, matching/joining data – much of the work will not be straightforward; may require joining across varying systems and digging into many tables to find solution
Understand strategic priorities of Key, Line of Business (LOB), Key Technology & Operations (KTO), Enterprise Security Services (ESS), & Fraud Team and develop analytics and solution proposals aligned with these strategies
Actively participates in special projects that impact Fraud applications/processes by providing effective leadership to the assigned projects. Manage the work including translation of expected business outcomes into requirements, setting and meeting deliverable dates, communication to stakeholders.
Ability to analyze, identify and recommend appropriate solutions to complex problems (e.g. systems, process, data translation). Ability to understand where changes can be recommended/implemented and what those changes should be; and ability to recognize where change is not possible and develop work-arounds.
Manage multiple projects with varying requirements (both technical and business) in a fast paced and dynamic environment. Balances “directionally correct and “precision with effort required; understands the time and place for each approach.
Develop metrics to measure quality and effectiveness of Fraud systems/processes
Work with subject matter experts and analysts to create/develop analysis/insights resulting in recommendations for fraud system/rule changes, workflow optimization, and other knowledge related activities designed to enhance effectiveness and efficiency
Ability to effectively partner, influence and negotiate with various senior lines of business, technology, compliance and external/regulatory partners
Maintain highest level of data and regulatory integrity and proper internally/externally regulated operational controls
Keep abreast of changes in the Fraud industry. Develop/leverage industry contacts to obtain peer intelligence and best practices.
Proficient in data management and Business Intelligence software esp. SAS and Tableau. SQL/Python/R also preferred. Ability to mine, clean, validate and analyze large datasets.
Knowledge of industry trends and practices in Fraud (preferred), Risk Management, Operations, and Technology. Proven ability to transform data into information and deliver to senior leadership.
Demonstrated ability to develop and maintain metrics around service levels, quality, and key indicators to continuously enhance effectiveness and sustain program stability
Ability to prioritize and manage multiple assignments simultaneously in a dynamic environment while delivering on time with accuracy. Willingness to proactively work additional hours when necessary to deliver.
Strong communicator across manager and teammates, business partners and internal clients. Proactively share status updates and roadblocks. Accurately assess and communicate estimated time to delivery of work items.
Proven capability to grasp operational processes and flows; ability to map front-end and back-end data elements to the process flows.
Proven ability in leading work efforts from conception to delivery. Ability to turn data into “story
Ability to respond to requests from partners, corporate oversight groups and benchmarking requests as needed. Ability to lead & coordinate these efforts among other team members.
Develops strong business relationships and provides excellent customer service to teammates, peers, internal clients, etc.
Self-starter, critical thinker, intellectually curious (asks the next “why and proactively seeks answers), wants to get involved, drives toward completion w strong sense of ownership, knows when to ask for help when “stuck .
Finds enjoyment in exploring, experimenting, getting creative. Passion for persevering and figuring it out where clear-cut solutions and strong knowledge base may not already exist. Enjoys developing and creating data solutions rather than relying on previous work of others.
Creates documentation for work products and processes that is thorough and easily followed/understood by others. Documents technical and non-technical (e.g. business assumptions) elements for ease of reference by a wide audience.
Proven oral and written communication skills tailored depending on audience. Ability to influence and drive change
Demonstrated commitment to high professional ethical standards and a diverse workplace
Bachelor s degree in Data/Science, Mathematics, Statistics or related field preferred. 7-10 years experience in progressively more responsible roles within Fraud, Operations, Finance or Risk Management.
Working knowledge of industry trends and practices in Fraud, Risk Management, Compliance, Operations, and Technology preferred
Working knowledge of Retail Bank product offerings (deposits & loans & card portfolios) preferred
Working knowledge of Finance and Accounting concepts (e.g. balance sheet, income statement, GL entries) preferred
Familiarity with, and ability to generate ideas leading to, continuous improvement. Proven understanding and application of Lean Six Sigma principles preferred
FLSA STATUS: Exempt
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.