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KeyBank UX Lead - Key Bank Enterprise in Brooklyn, Ohio

UX Lead - Key Bank EnterpriseinBrooklyn, OHatKey Bank- Corporate

Date Posted: 10/12/2019

Job Snapshot

  • Employee Type: Full-Time

  • Location: 4910 Tiedeman Road Brooklyn, OH

  • Job Type: Banking Retail

  • Experience: Not Specified

  • Date Posted: 10/12/2019

About Us

Headquartered in Cleveland, Ohio, KeyCorp (Key) is one of the nation s largest financial services companies. Key provides investment management, retail and commercial banking, consumer finance and investment banking products to individuals and companies throughout the United States and, for certain businesses, internationally.

Our goal is to be the best regional bank in the U.S. What that means is we put our clients needs first and take a customized approach to meeting those needs. At Key we ve made a promise to our clients that they will always have a champion in us. To deliver on that promise, we re committed to building a team of engaged employees who do the right thing for our clients and help them achieve their financial goals each and every day.

Job Description

Job Functions

  • Works closely with the Product Owner to determine how to schedule UX for new epics and features

  • Collaborates with product managers, business analysts and developers to construct design solutions

  • Ensures that UX adheres to a research-based process for designing new experiences

  • Shares ideas early and often to gain consensus with design team peers

  • Provides detailed functional and visual requirements to the implementation team

  • Validates that concepts have been properly implemented with developers

  • Provides testing and design reviews to ensure that the vision has been properly coded before launch


  • Maintain a strong alignment with Product Owner and Technology teams

  • Assume shared ownership of the product roadmap

  • Champion UX as a demand source driving the digital product improvements

  • Foresee UX needs several sprints in advance and manage the work load accordingly

  • Define research objectives related to product roadmap

  • Procure outside resources and services for squad needs (ex: copy writing, research)


  • Possess a broad vision for the end-to-end experience, both current and future states

  • Obsessive focus on detailed micro-interactions

  • Rapidly adapt the “level of zoom between broad UX strategy and tactical implementation

  • Strategize and participate in user research activities

Primary Output and Deliverables:

  • Stay abreast of UX development across all squads

  • Develop and maintain a given domain of a broader UX roadmap

  • Define generative research objectives

  • Conduct and manage UX Spikes with the broader team

  • Mentor and provide guidance to UX designers


  • Deep understanding of iOS, Android, and/or web products

  • 5+ years UI/UX experience designing consumer facing products

  • Portfolio demonstrating examples of iOS, Android, and/or responsive web design principles

  • Ability to autonomously pursue elegant solutions to open-ended problems

  • Comfort with ambiguity

  • Ability to present projects to company stakeholders

  • Proven ability to create interactive prototypes

  • Strong written and verbal communication skills with the ability to clearly communicate complex ideas and champion a design vision

  • Strong written communication skills with ability to make transparent design documentation using Confluence

  • Ability to create, manage and maintain flow charts, wireframes, prototypes, and mockups

  • Effective use of time management

  • Experience working with user research and conceptualizing stakeholder interviews

  • Experience working with Agile product and development teams

  • Experience with design systems and pattern libraries


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.