Marsh & McLennan Underwriting Services Specialist - ICAT in Broomfield, Colorado

Position Summary:

The Underwriting Services Specialist provides a limited range of underwriting support and customer service for ICAT Online. The USS is responsible for general insurance policy lifecycle processing, and for creating and maintaining productive producer relationships as well as providing excellent customer service to agency and ICAT staff. The USS is expected to proactively and effectively plan and manage their work assignments in order to meet service standards.


  • Obtains a general understanding of the market for ICAT’s products and services. Communicates issues related to producers, agency personnel, production, quality, and ICAT’s products and services activity to the Supervisor, Lead, Underwriter or Relationship Manager in a timely and accurate manner, via SalesForce or direct contact.

  • Responds to producer requests via phone, email, and live chat correspondence.

  • Effectively utilizes SalesForce data and other office metrics to effectively negotiate with producers.

  • Processes new and renewal policies, cancellations and reinstatements, endorsements and inspection reviews to achieve individual, team and company premium, service and quality standards.

  • Fills in for other team members to ensure business continuity during peak periods and/or when team members are unavailable.

  • Gathers and compiles information required to quote, and/or bind an account.

  • Conducts inspection review and analysis resulting in appropriate issue identification, recommendations and follow up actions to resolve such issues.

  • Manages a high volume of workflow while maintaining accuracy and a high level of detail.

  • Operates within defined underwriting authority as outlined in the USM authority matrix.

  • Understands and adheres to ICAT’s underwriting processing, underwriting guidelines and underwriting file documentation.

  • Understands the functionality of all underwriting systems (automated and manual) and utilizes these systems as required.

  • Demonstrates basic understanding of technical underwriting principles and risk underwriting characteristics.

  • Understands and uses policy form structure, products and coverages effectively.

  • Begins to learn market dynamics, competitive landscape, and product differences.

  • Maintains knowledge of and supports ICAT’s company values and strategic plan.

  • Additional duties as assigned


  • BA degree in insurance, business or related field preferred

  • 1 to 2 years underwriting support and/or customer service experience preferred.

At ICAT, we have a single goal: help business owners and homeowners recover from a disaster.

Since 1998, ICAT has provided catastrophe insurance coverage to home and business owners throughout the United States. From day one through today, we remain a highly specialized, disciplined underwriter of catastrophe property insurance risk.

ICAT has over 200 employees and serves more than 65,000 customers in 42 states through its online quoting system, and through traditional broker submissions. The ICAT brand offers the promise of "Security, Service, Recovery" to policyholders and brokers in providing insurance solutions to protect against natural catastrophe events. ICAT continues to expand through new products such as its Residential Earthquake product in California, which helps homeowners protect their largest asset in the event of an earthquake.

ICAT underwrites on behalf of a diverse line up of strong carrier partners and Lloyd's of London syndicates. Claims administration services are provided by ICAT's sister company Boulder Claims. Boulder Claims was founded in 2005 and in its short history has successfully adjusted and settled over 23,000 claims, including claims from Hurricanes Charley, Frances, Ivan, Jeanne, Katrina, Rita, Wilma, Dolly, Gustav and Ike. ICAT is based in Broomfield, CO with additional offices in Tampa and Honolulu.

ICAT is owned by The Schinnerer Group. The Schinnerer Group is one of the largest and most experienced underwriting managers of specialty insurance programs in the world. The Schinnerer Group includes Victor O. Schinnerer & Company and ICAT in the United States, ENCON in Canada and other MGA enterprises globally. For more information on ICAT, visit us at: