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Oracle Cloud Services Automation Software Developer in Bucharest, Romania

Cloud Services Automation Software Developer

Preferred Qualifications

Cloud Applications Proactive Support Delivery

(PSD) team is looking for a (Senior) Principal Proactive Support Engineer to

lead PSD programs for Oracle SaaS Applications (Fusion Applications,Taleo, BigMachines, Marketing Cloud). If you are

interested in improving support tools and processes and leveraging knowledge,

communities and automation to provide better support to Oracle customers we

would like to talk to you.

Primary

Responsibilities:

  • Collaborate with

support delivery SMEs to develop high quality IT flows.

  • Serve as expert resource on PCB, Poirot and IT flow standards to Fusion Applications,Taleo, BigMachines and Marketing Cloud delivery teams.

  • Leverage BI

(Analytics) reports and RCAs to identify improvement opportunities in IT flows

and work with SMEs on continuous improvement of automation assets

  • Help identify AT

requirements and configure AT alarms.

  • Develop project plans

and lead project teams to help delivery organization meet divisional objectives

for automation, KM and communities

Requirements:

*

  • 2 years of experience

as support analyst with strong understanding of support tools and SR handling

processes.

*

  • Ability to convert high

level concepts into high impact initiatives.

*

  • Keen interest in

improving support offerings with automation, social media and knowledge

*

  • Plus - Fusion or Taleo

support experience

*

  • Nice to have - Technical

background with some hands on programming experience.

Education

*

  • B.S. (Computer Science)

or equivalent preferred.

*

  • Other qualifications

with adequate experience might be considered.

Behavioral

*

  • Detail oriented

*

  • Process focused

*

  • Excellent verbal and

written communication skills

*

  • Strong project

management and organization skills

*

  • Able to work well with

limited daily supervision

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

Job: Support

Location: US-FL,Florida-Orlando

Other Locations: IN-IN,India-Bengaluru, US-UT,Utah-Lehi, IN-IN,India-Hyderabad, RO-RO,Romania-Bucharest, US-CO,Colorado-Colorado Springs

Job Type: Regular Employee Hire

Organization: Oracle

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