IBM Cloud Systems Administrator - Linux / UNIX / Windows in BUCHAREST, Romania

Job Description

Cloud Managed Application Services is looking for Linux / UNIX / Windows Systems Administrators who can join our global IBM Cloud Support team and actively engage with the existing team to manage, maintain, deploy, troubleshoot and support servers within a mixed customer environment residing on an enterprise-scale, managed cloud solution. The candidate will be part of a team providing steady state support and operations for the Cloud infrastructure and/or major customers migrating production workloads into a managed cloud offering (Infrastructure-as-a-Service). The team will provide support across multiple Linux and/or AIX environments hosted on the IBM Cloud. This position involves troubleshooting Linux and AIX issues, configuring infrastructure software, security findings remediation, patching support and other administration tasks in a cloud environment. Candidates must be available occasionally to perform planned off-hours changes per approved change/maintenance windows, off-hours interventions as needed to remediate high severity incidents and restore service, as well as on-call support by rotation.

Key Responsibilities include, but are not limited to:

  • Interacting and working with both internal and external customers on issue resolution and on-boarding procedures;

  • Performing system administration activities on Linux (RHEL, SuSE, OVM) and UNIX (AIX) systems;

  • Managing systems towards compliance with corporate security policies;

  • Engage in 24/7 support periodically to assist in critical production issues to maintain the systems;

  • Working with a ticketing software (Incidents, Service requests and Change management);

  • Configuring, monitoring, tuning, and troubleshooting Linux / UNIX guests and/or physical servers;

  • Performing audit tasks on Cloud servers (hosts or guest VMs);

  • Creating documentation and procedures (SOPs). Guiding and training junior colleagues;

  • Communicating with and offering support to dedicated customers and other support teams located across the globe;

  • Compliance with SLAs for tickets, projects and tasks.

Required Technical and Professional Expertise

  • Proven experience as Linux and/or AIX systems engineer/administrator in high availability production environments - including installation, configuration, maintenance (apply patches, fixes, drivers, firmware upgrades, etc.), backup/restore and performance tuning;

  • Excellent communication skills in English, both written and spoken;

  • Advanced Linux (RHEL, SuSE, Oracle Linux, etc.) administration skills;

  • Experience with UNIX printing solutions (e.g. CUPs, SMB, etc.);

  • Solid experience managing various filesystem types (e.g. NFS, OCFS2, LVM, GPFS, VCS);

  • Solid understanding of networking concepts;

  • Experience with operating systems services (NTP, DNS, SMTP);

  • Experience writing medium complexity scripts in at least one language: Bash, Perl, Python, Ruby, etc.;

  • Experience with IT Security Compliance;

  • Experience with system management, monitoring tools and directory services/protocols (LDAP, Active Directory);

  • Experience using ticketing systems;

Preferred Tech and Prof Experience

  • General understanding of ITIL/IT Service Management concepts and Agile/DevOps;

  • Demonstrated ability to coordinate and work with global cross-functional teams;

  • Able to effectively work through high pressure and complex situations;

  • Demonstrated problem solving, interpersonal, and time management skills;

  • Willingness to learn new technologies, be flexible and open minded, results oriented towards highest levels of customer satisfaction;

  • Configuration management tools, such as Puppet and Chef;

  • Experience with GitHub;

  • Professional certifications (e.g. RHCE, ITIL);

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.