Oracle Customer Service Analyst 1-Support in Bucharest, Romania
Customer Service Analyst 1-Support
To strengthen our Consulting Department at Oracle Hospitality Cruise we are looking to fill a position as POS (Point of Sales) Application Specialist. We are a worldwide leader, providing software solutions for the global cruise industry. Our applications run on-board cruise and river vessels of all sizes as well as their respective Headquarters. The solutions cover all areas of on-board Point of Sale operations. In the role of POS Application Specialist, you are implementing and supporting our POS Systems (MICROS 3700, MICROS 9700, Simphony, RPOS, Meal Count System, etc) on-board cruise vessels operating worldwide. Experience with Oracle POS Systems mentioned before is a plus. A good understanding of on-board operations of cruise ships, especially in the area of F&B is beneficial. Otherwise, candidate should have worked in a Hotel, Restaurant or Bar for a minimum of three years as System Administrator (in Charge of making changes in the POS System or Running Reports). Alternatively a strong IT background with experience with POS System is beneficial. The position is an in-office location in Bucharest, Romania. 50% of international travel is required. English fluent spoken and written.
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters.
Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. Ideal candidate would have prior working knowledge of or the desire to quickly learn about Oracle Financials, Oracle Service, ITS, Imaging, GSR, the World Wide Web, internal knowledgebase, MSOffice tools and our Electronic Support Service Offerings. In addition, you will need to understand the use of operating systems, hardware environments, software, networking, Oracle products and how they all interrelate in a customer environment. Bachelors degree and prior related experience, an ideal candidate will have excellent communication skills, will have shown prior abilities to be an effective team player, and will demonstrate commitment to ensuring customer success.
As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salaryverification, professional references, education verification and professional qualifications and memberships (if applicable).
Job Type: Regular Employee Hire