Oracle Database Product Support Sr. Manager // Manageability in Bucharest, Romania
Database Product Support Sr. Manager // Manageability
Manager is a position responsible for delivery of departmental
results through successful direction and management of a team or staff.
Assures the highest level of customer satisfaction.
The individual in this position is likely to be a first time
manager who has performed technical or professional duties in a support
environment. A significant component of the position will entail
gaining knowledge of policies affecting staff and in development of
effective management skills. The Manager will interact frequently with
customers and other managers. The team is likely to be comprised
primarily of technical or other professionals.
Example of Duties:
Establishes and communicates departmental objectives and implements plans to assure attainment of goals
goals into performance objectives for each team member and measures
departmental and individual performance against plan
Carefully prepares and presents employee performance appraisals on time
Attends required management development/training programs
Jointly develops and implements an employee development plan for each team member
Recommends strategies and improvement ideas to senior management
Makes recommendations for employee actions (hiring, promotion, transfer, compensation, discipline)
Ensures proper utilization of resources and provides justification for additional resource requests
Conducts technical presentations concerning products, project schedules, etc.
Presents quarterly departmental performance against plan at senior management operations review
Maintains high departmental morale and retains team members
Routinely coaches employees to assure understanding of tasks and to maximize team performance
Knowledge and Skills:
- In-depth working knowledge of products/platforms and their uses or of other professional areas managed
Able to motivate team to achieve and sustain high performance
Excellent communication and listening skills
Able to provide leadership and direction to a technical or professional team
Effective as a team member/leader both within and outside the support organization
Maintains effectiveness in environment with shifting priorities and high pressure
Proactive, well-organized, and a thorough planner
Knowledge of the support organization and the impact of internal decisions
Demonstrates good problem-solving skills and ability to lead others to find appropriate solutions
Good analytical skills
Demonstrates good judgment in the balancing of customer, employee, and company objectives
B Tech/M Tech/MCA/M Sc (Computers) with strong technical experience as an Oracle DBA on Oracle 10g/11g/12c – OCP is a plus
Typically has five or more
years of technical or professional experience in addition to five or
more years of experience in a management or other leadership role
(preferably in a support environment).
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Senior Manager, you will have successfully managed in past assignments for several years, in addition to having been an effective technical or professional contributor. You may also be responsible for one or more functional areas chartered with both staff and customer goals. Overall, you will establish and communicate departmental objectives and implement plans to assure attainment while ensuring proper utilization of resources.
Manages and controls activities in multi-functional areas of sections. Ensures appropriate operational planning is effectively executed to meet business needs. BS (or technical equivalent) is preferred. Five or more years of technical or professional experience in addition to three or more years of experience in a management or other leadership role (preferably in a support environment).
As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salaryverification, professional references, education verification and professional qualifications and memberships (if applicable).
Job Type: Regular Employee Hire