Oracle Fusion Applications Support Engineer – Business Intelligence in Bucharest, Romania
Fusion Applications Support Engineer – Business Intelligence
Oracle Software Support is extending a new advance team to investigate, learn the latest technology, the upcoming fusion products and influence product supportability, usability, maintenance, installation/configuration, etc. The team will partner with development to add value in the design phase. It is a unique opportunity to not only define how Oracle Software Support will support Fusion products, but also shape the product to benefit customers. If you are excited by the notion of being able to define a group from the beginning and shape our collective future then this is the place to be. The position is for the Fusion Applications Technologies team, focus area BI, Toolkit and Spaces.
As a Senior Support Engineer, you will be the technical interface to customers and last point of contact when they seek assistance.
You will also be instrumental in helping to define/refine the future support processes and help prepare the larger support team for the releases.
You will be expected to coach, mentor and train your peers in Oracle, interact frequently with senior management in the support and development chain, prepare and present to large and small groups on technical topics.
You will be expected to master complex technical issues in different business areas and have the ability to suggest and/or create diagnostics and troubleshooting tools.
You will be expected to be able to communicate clearly, both written and verbally, with end users, consultants, developers etc.
Maintain documentations for all business intelligence processes. Write and maintain user documentation and learning resources.
You should manage the assigned tasks in an efficient manner, based on their priority.
A technical degree i.e., BS Computer Science/Management Information Systems/Science or proven professional/ technical experience
Previous technical experience with:
o OBIEE, OBIA, BI Publisher - standalone installation or integrated with one of the following: Fusion, EBS/Peoplesoft, JDEdwards Application, Siebel
o ETL : ETL Tools such as Informatica or ODI
o SQL/PL-SQL (Skilled at writing and tuning is a plus)
o XML is a plus
o Application Server Architecture concepts
o Concepts of Clustering and Concepts of Web Server
o WebLogic Server is a plus.
o Security: LDAP Servers is a plus. Any 3rd party LDAP servers or Oracle products such as OIM/OAM.
o Any experience with ERP Products is a plus (HCM/HR Systems, CRM, FIN, PRJ, PRC, SCM with emphasis on BI preferably)
o Experience with Software As A Service products is a plus
- Business skills:
o Excellent communication skills. Able to communicate very well both technically and functionally in highly escalated situations.
o Self-starter, works well unsupervised or with limited supervision.
o English proficiency.
o Time management skills.
o Willingness to learn
o Strong organizational and multitasking skills with the ability to balance competing priorities
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).
As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salaryverification, professional references, education verification and professional qualifications and memberships (if applicable).
Job Type: Regular Employee Hire