Accenture Incident Management Officer with Hebrew in Bucharest, Romania
Responds to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support;
Identifes, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group;
Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.
Bachelor degree or 3 year diploma;
Excellent Hebrew and English communication skills;
Excellent written communication skills with email etiquettes;
Fundamental Technical know-how on system trouble shooting.
Good to Have:
Technical Certifications like A+, Network +, Security +, CCNA, MCP, MCSP etc.;
Experience should be from voice based technical support desk, supporting Americas/Europe/ EMEA etc Continent customers;
Domestic tech support can be considered post evaluating on Voice and accent of candidate.
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