Oracle IT Business Implementation Analyst - Knowledge Management in Bucharest, Romania
IT Business Implementation Analyst - Knowledge Management
The Knowledge Management/ IT Business Analyst will support the KM program as a critical member of the core Knowledge Management Office.
Through collaboration with all KM program stakeholders, the IT/Business Analyst ensures the needs of Oracle’s Global IT and Business organizations are met; that users are provided with the appropriate level of support through a centralized knowledge repository and that support content is available utilized effectively.
Assists in development, implementation and support of the KM technology infrastructure strategy in collaboration with the core KM team as informed by the goals and objectives of the KM program
Facilitates and monitors the use and improvement of knowledge management
Monitors / reports progress of KM initiatives to the knowledge management leader
Works with organization leaders and stakeholders to identify areas of opportunity and gaps in knowledge flow
Supports the design, implementation, and enhancement of core KM approaches used to support critical knowledge flow within and across the business and knowledge domains
Administrates, supports and influences the knowledge‐sharing technologies and processes
Engages in and supports KM‐related technology training and awareness activities
Creates and maintains Knowledge content, according to process and standards
Supports and influences the knowledge management process in Global IT
Promotes KM approaches (e.g., communities of practice, facilitated transfer of best practices, lessons learned, common knowledge flow processes, and collaborative tools)
Monitors the effectiveness, maintenance, and use of IT tools and systems as they apply to KM and implements improvements
Helps disseminate information about the organization's KM program to internal and external audiences
Previous experience implementing or participating in Knowledge Centered Support (KCS) is preferred
Clear understanding of the principles of knowledge management
Able to elicit requirements from both business and IT objectives and needs
Familiarity with IT tools, including both legacy and Web‐based social networking applications
Knowledge of enabling IT technology domain
Fluency in critical thinking, structured analysis, and problem solving
Confident and effective communicator
Skillful listener with an open style; good at facilitating discussion
Proficient understanding ofData Analytics as applied to Knowledge Management
Strong understanding of KM, including KM process, strategy and road mapping
SKILLS AND CAPABILITIES
Certified Knowledge Manager (CKM) and/or KCS certifications preferred
Collaboration and relationship‐building skills
Excellent written and oral communication skills in the English language
Expertise with common productivity tools such as Word & Excel in addition to online editors and html code
Creative and self‐motivated with strong problem‐solving skills (thinks outside the box)
Business process re‐engineering skills
Customer support skills
Project management skills
Business case development skills
Experience with configuration and customization of InQuira (Oracle Knowledge Management) and RightNowCX preferred
Detailed Description and Job Requirements
Assists with analyzing complex business problems to be solved with automated systems.
As part of a software project implementation team, provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user needs. Configures system settings and options; plans and executes unit, integration and acceptance testing; and creates specifications for systems to meet business specifications. Designs details of automated systems. May provide consultation to users in the area of automated systems. May lead cross-functional linked teams to address business or systems issues.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Prefer 8 years relevant experience and BA/BS degree.
As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salaryverification, professional references, education verification and professional qualifications and memberships (if applicable).
Job: Information Technology
Job Type: Regular Employee Hire