Oracle IT Business Implementation Analyst - Knowledge Management in Bucharest, Romania

IT Business Implementation Analyst - Knowledge Management

Preferred Qualifications

The Knowledge Management/ IT Business Analyst will support the KM program as a critical member of the core Knowledge Management Office.

Through collaboration with all KM program stakeholders, the IT/Business Analyst ensures the needs of Oracle’s Global IT and Business organizations are met; that users are provided with the appropriate level of support through a centralized knowledge repository and that support content is available utilized effectively.


  • Assists in development, implementation and support of the KM technology infrastructure strategy in collaboration with the core KM team as informed by the goals and objectives of the KM program

  • Facilitates and monitors the use and improvement of knowledge management

  • Monitors / reports progress of KM initiatives to the knowledge management leader

  • Works with organization leaders and stakeholders to identify areas of opportunity and gaps in knowledge flow

  • Supports the design, implementation, and enhancement of core KM approaches used to support critical knowledge flow within and across the business and knowledge domains

  • Administrates, supports and influences the knowledge‐sharing technologies and processes

  • Engages in and supports KM‐related technology training and awareness activities

  • Creates and maintains Knowledge content, according to process and standards

  • Supports and influences the knowledge management process in Global IT

  • Promotes KM approaches (e.g., communities of practice, facilitated transfer of best practices, lessons learned, common knowledge flow processes, and collaborative tools)

  • Monitors the effectiveness, maintenance, and use of IT tools and systems as they apply to KM and implements improvements

  • Helps disseminate information about the organization's KM program to internal and external audiences


  • Previous experience implementing or participating in Knowledge Centered Support (KCS) is preferred

  • Clear understanding of the principles of knowledge management

  • Able to elicit requirements from both business and IT objectives and needs

  • Familiarity with IT tools, including both legacy and Web‐based social networking applications

  • Knowledge of enabling IT technology domain

  • Fluency in critical thinking, structured analysis, and problem solving

  • Confident and effective communicator

  • Skillful listener with an open style; good at facilitating discussion

  • Proficient understanding ofData Analytics as applied to Knowledge Management

  • Strong understanding of KM, including KM process, strategy and road mapping


  • Certified Knowledge Manager (CKM) and/or KCS certifications preferred

  • Collaboration and relationship‐building skills

  • Excellent written and oral communication skills in the English language

  • Expertise with common productivity tools such as Word & Excel in addition to online editors and html code

  • Creative and self‐motivated with strong problem‐solving skills (thinks outside the box)

  • Business process re‐engineering skills

  • Customer support skills

  • Project management skills

  • Business case development skills

  • Experience with configuration and customization of InQuira (Oracle Knowledge Management) and RightNowCX preferred

Detailed Description and Job Requirements

Assists with analyzing complex business problems to be solved with automated systems.

As part of a software project implementation team, provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user needs. Configures system settings and options; plans and executes unit, integration and acceptance testing; and creates specifications for systems to meet business specifications. Designs details of automated systems. May provide consultation to users in the area of automated systems. May lead cross-functional linked teams to address business or systems issues.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Prefer 8 years relevant experience and BA/BS degree.

As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salaryverification, professional references, education verification and professional qualifications and memberships (if applicable).

Job: Information Technology

Location: RO-RO,Romania-Bucharest

Job Type: Regular Employee Hire

Organization: Oracle