Oracle LMS CONSULTANT - ULA GLOBAL SERVICES TEAM (with Spanish/Portuguese language skills) in Bucharest, Romania
LMS CONSULTANT - ULA GLOBAL SERVICES TEAM (with Spanish/Portuguese language skills)
Verifies the ULA deployment information for accuracy and reasonableness, considering contractual entitlement, initial license quantity estimations, as well as customer’s architecture.
Works with the expert technical teams to perform spot-check measurement on some of the quantities reported by the customer. Measurement results will be compared against the deployment information.
Issues the compliance analysis, presents findings and works with LMS Local teams and Sales teams to solve the un-compliance identified.
Updates Oracle systems with the certified quantities.
Develops and maintains a high level of expertise in Oracle’s license programs and licensing policies, in order to service the customers properly.
Is actively collaborating with other LMS members as well as other Oracle organizations like: Contracts, Migrations, Support and Sales in order to achieve the LMS objectives.
Is responsible for achieving team and individual objectives, as agreed with the direct Manager.
Makes efficient use of available communication solutions (email, telephone, instant chat).
Act as subject matter expert (SME) in the area of activity and deliverables produced.
Acts as an expert analyst, fulfilling the tasks assigned in the agreed time lines and quality standards.
Uses structured methodology and analytics to identify and solve problems.
Is actively involved in the team’s process development by proposing solutions and suggestions meant to increase and/or improve results.
Acknowledges and applies the policies, procedures and processes, as defined on Company / Line of Business / Department levels.
Is responsible for informing the Manager / Team Coordinator in due time and accurate manner, after researching all available sources, of any critical problems or sensitive situations concerning Oracle customers as well as anything impacting team’s/department’s processes or objectives.
Competencies and Qualifications :
Bachelor's degree in CS/CIS/MIS or Economic field is preferred
Fluency in English is mandatory.
Fluency in Spanish or Portuguese is a must
Excellent verbal and written communication skills
Call Center / Customer Service experience
Excellent negotiation skills
MS Excel & PowerPoint proficiency (pivot tables, v-look ups etc.)
Experience interpreting licensing terms and conditions
Solid analytical skills, great capacity to accurately render process and manage information from different sources.
Basic knowledge on Project Management
Detail-focused and highly organized
Ability to prioritize tasks handle multiple projects simultaneously in a fast paced environment
Ability to work both independently and in a team environment
Basic IT Knowledge: Hardware & Software, Virtualization Technologies Partitioning, Clustering
Availability for working in afternoon shifts (13.00 PM - 22.00 PM) if needed, for covering Latin America division.
Detailed Description and Job Requirements
Delivers license management services and programs to customers and partners, in order to govern, manage and promote awareness of the proper use and distribution of Oracle solutions. Provides expertise, advisement and tools that aid in managing compliance with Oracle's contractual agreements, while providing value-added services to enhance satisfaction.
Performs qualification activities in assigned segment to identify accounts/areas where compliance needs to be assessed and ensured. Executes license management engagements/programs with customers and partners, following defined standard processes, that aid in the proper management and distribution of Oracle products. Develops expertise in contractual agreements, licensing policies, technical verification, compliance processes and other relevant areas, using this to provide analysis and license management advisement. Plans and drives progress on project milestones.
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Ability to comprehend and interpret licensing issues. Strong analytical skills. Ability to communicate clearly. Typically 2 years of related experience to include 2-3 years customer facing experience in IT/asset management consulting, audit or customer management and understanding of the software industry is preferred.
As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).
As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salaryverification, professional references, education verification and professional qualifications and memberships (if applicable).
Job Type: Regular Employee Hire