Oracle ORACLE DATABASE SECURITY SUPPORT SPECIALIST in Bucharest, Romania
ORACLE DATABASE SECURITY SUPPORT SPECIALIST
To manage and resolve Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and model
Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards
Working towards, adopting and contributing to new processes and tools (diagnostic methodology, health checks, scripting tools, etc.)
Contributing to Knowledge Management content creation and maintenance
Working with development on product improvement programs (testing, SRP, BETA programs etc) as required
Operating within Oracle business processes and procedures
Respond and resolve customer issues within Key Performance Indicator targets
Maintaining product expertise within the team
Developing and maintaining expertise around Database Security and general IT Security issues
Maintain an up-to-date and in-depth knowledge of new products released in the market for supported product
Proven professional and technical experience
3 years of experience in database, network or system administrator role
Excellent verbal and written skills in English as well as in local language
Database administration and SQL: Oracle or other systems
Operating system knowledge (Unix, Linux and/or Windows)
Apart from the above mentioned requirements, following would also be essential:
Overall knowledge of database fundamentals and deep knowledge of database architecture and concepts.
Good working knowledge of SQL commands, PLSQL and system packages.
Good working knowledge on various Unix & Linux flavors and preferably also Windows.
Good Analytical reasoning skills and lateral thinking capability.
Fluent oral and written communication skills.
Customer handling skills would be an added advantage.
Following technical skills are a plus:
Understanding of Oracle Database Security features such as Auditing, TDE, Database Vault and ASO
Understanding of Oracle Database Vault and Database Firewall
Understanding of Oracle Enterprise Manager features including Grid Control
Application Server/Weblogic Server
Storage management (EMC, Storagetek, ExaData, …)
Structured Problem Recognition and Resolution
Desire to learn, or expand knowledge, about Database Security and associated products
Planing and organizing
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).
Job Type: Regular Employee Hire