Oracle Oracle Financials Technical Support Engineer (Localization Team) in Bucharest, Romania

Oracle Financials Technical Support Engineer (Localization Team)

Preferred Qualifications

DEPARTMENT DESCRIPTION:

Oracle provides the world's most complete, open, and integrated business software and hardware systems. Are you customer-focused Oracle software professional? Do you have expert user skills –functional and technical from a Support or implementation role? Would you like to top your experience by working with the very latest technology for a fast moving organization that is continuously improving and evolving? If the answers are yes then this is the ideal opportunity to move.

RESPONSIBILITIES:

Providing remote technical and functional support to Oracle’s global customers using the very latest tools and our extensive knowledge base. You will also have the opportunity to gain up-to-date and in-depth knowledge of new products, contribute to knowledge management, problem avoidance and be involved in other interesting projects.

QUALIFICATIONS and SKILLS:

We’re looking to recruit the best people to work in our Technical Support environment in Financials with flexibility in working hours.

  • Oracle Applications functional and technical skills

  • Strong customer focus

  • Driven to continuous improvement of our leading edge services and products

  • Good problem solving methodology

  • Global team worker and be driven to achieve results

  • Past experience in desk support for ERPs or Consultancy Experience in Oracle E-Business Suite in particular Financials will be an advantage

  • Knowledge of basic accounting principles

  • University degree in IT or business

  • Solid overall knowledge about software technologies, complex software solutions, ERP Systems, Business Engineering

  • SQL is a must

  • Solid business knowledge is essential

  • Excellent communication skills

  • Written and verbal fluency in English

  • Knowledge and experience with a Fixed Assets and/or Property Manager module is a preference.

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

Job: Support

Location: RO-RO,Romania-Bucharest

Job Type: Regular Employee Hire

Organization: Oracle