Oracle Platinum Implementation Senior Support Engineer in Bucharest, Romania
Platinum Implementation Senior Support Engineer
Senior Support Engineer
Engineered Systems - Platinum Delivery Team
Oracle Corporation is the world’s leading supplier of software for information management, and the world’s second largest independent software company. With annual revenues of more than US$ 10.1 Billion, the company offers its hardware and software solutions, along with related consulting, education, and support services, in more than 60 countries around the world.
JOB DESCRIPTION :
As a member of the Platinum Support organization, your focus is to deliver specific post-sales service to the Oracle customer base while serving as an advocate for customer needs. This involves monitoring and patching customer’s top–end systems, installing and maintaining Oracle Gateway solutions, resolving non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. As primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
DEPARTMENT DESCRIPTION: Engineered Systems Platinum Delivery Team
Implement and maintain the Platinum services technical infrastructure. This includes Platinum Gateway installation and maintenance (mainly Linux), as well as installation, configuration and maintenance of Oracle Enterprise Manager and related tools.
Bachelor’s Degree in Information Technology or Computer Science orequivalent work experience
Experience in multi-tier architecture environment required
Fundamental understanding of computer networking, systems and database technologies
Ability to handle multiple tasks
Excellent verbal and written English language communications skills
Candidates must be highly motivated, have initiative, be team-oriented and able to meet aggressive schedules required in a fast moving environment
Experience with Oracle Enterprise Manager / Grid Control
DESIRED SKILLS / CERTIFICATIONS:
Thorough understanding of System Monitoring techniques
Experience with System Monitoring tools:
Experience with Oracle Enterprise Manager is a plus
Installing, Configuring & Patching Oracle Management Server and Agents
Discovering Database Targets and other Oracle Targets
Troubleshooting OMS and Agent startup and agent unreachable issues
Using EM Console on day-to-day basis for Database Management & Monitoring activities
Good understanding of Security requirements in remote service
Good Understanding of Networking, ability to diagnose and configure
Experience with Linux Operating system (install/patch/diagnose)
Programming in C, Java, Perl, SQL/PL-SQL is a plus
Knowledge of Oracle and/or MySQL Database is a plus
Self driven and result oriented
Strong customer support and client relation skills
Effective communication (verbal and written)
Focus on relationships (internal and external)
Strong willingness to learn new things and share them with others
Confident and decisive
Expertise (maintaining professional in own discipline)
Coaching/knowledge transfer Ability
Strong Problem solving/analytical skills
SHIFTS and OVERTIME:
The candidate should not expect to have to work overtime on a regular basis, but may be required on an as needed basis. The work hours would need to be flexible as you will have to adhere to each customer's scheduled timeframes.
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
Job Type: Regular Employee Hire