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Oracle Senior Technical Support Engineer - Oracle Student Cloud in Bucharest, Romania

Senior Technical Support Engineer - Oracle Student Cloud

Preferred Qualifications

Technical Support Professional

Are you interested in being part of a dynamic and fast

paced team supporting Oracle’s newest Fusion Application team –here is where we

are hiring

At Oracle Fusion, we deliver Student Cloud and Public

Sector solutions to leading companies worldwide so they can assess, acquire,

and manage their workforce for improved business performance. To realize our

vision of making our innovative and comprehensive solutions synonymous with

talent leadership, we look to attract, hire, and retain the best talent in the

industry.

Department Description:.

Oracle Student Cloud is a

comprehensive approach to managing the student lifecycle and relationships,

from recruiting through alumni and donor management. The platform incorporates

the key elements of managing student relationships and communication, providing

institutions with the tools required .

Oracle Student Cloud is being

built and delivered in a componentized approach to facilitate customers' varied

adoption plans. Student Cloud includes Student Engagement, Student Recruitment,

Student Service, Student Management, Student Success, Student Financial

Planning, and Advancement.

PSCR - Oracle’s Public Sector

Community Development Regulation delivers an easy to use, extensible and

reliable cloud solution designed to address customer’s community development

needs. Community development plays a vital role in ensuring the future growth

and continued projects of cities, counties and states alike. As customers

expect a more connected digital environment, state and local counties are

recognizing the need to eliminate the cumbersome paper-based transactions

of the past in favor of streamlined, automated and integrated transactions .

Position Overview:

Position is for a Technical Support Professional with a functional background

in Financials ,ERP,CRM . Responsible for providing excellence in customer

service support, track-incidence, diagnosis, replication, troubleshooting, and

resolution of complicated and critical cases. The focus of this position

is to provide Customer Service on a technical and functional level and to

ultimately drive complete and total resolution of each service incident.

Job Responsibilities:

The

main role of a Support engineer is to troubleshoot and resolve highly complex

techno-functional problems. The key skills put to use on a daily basis are -

high level of techno-functional skills, Oracle products knowledge, problem

solving skills, and customer interaction/service expertise.

Education & Experience:

  • B.S (Computer Science)or equivalent preferred. Other qualifications with adequate experience maybe considered.

Functional/Technical Knowledge & Skills:

  • Excellent analytical andproblem solving skills.

  • Strong understanding ofERP product(s), particularly in Oracle Financials or CRM

  • Functional/Technicalbackground in assigned product area (i.e. Oracle Financials ) and exposureto associated systems and software

  • Technical skills in:RDBMS, SQL, PL SQL, XML, Java, J2EE and Oracle ADF, SOA and Web Services

  • Understanding ofstructured SQL statements and how they are executed in the RDBMS(sql/Plsql)

  • Ability to read anddecipher software Log and Trace files, Web Server Optimization, Serverconfiguration as well as the ability to act upon the finding to determinea problem resolution.

  • Experience in filteringand updating complex technical knowledge for use in problem resolution

Top 3 skill sets / technologies in the ideal candidate:

  1. Prior working experiencein providing Technical Customer Support (Oracle Financials , HCM orCRM experience preferred)

  2. 4 years relevantworking experience (2 years’ experience working with Oracle/PeopleSoftproducts)

  3. Experience in one of thefollowing areas is seen as an advantage:

  • XML

  • Java, J2EE and Oracle ADF

  • SOA and Web Services

Detailed Description and JobRequirements

As a member of the

Support organization, your focus is to deliver post-sales support and solutions

to the Oracle customer base while serving as an advocate for customer needs.

This involves resolving post-sales non-technical customer inquiries via phone and

electronic means, as well as, technical questions regarding the use of and

troubleshooting for our Electronic Support Services. A primary point of contact

for customers, you are responsible for facilitating customer relationships with

Support and providing advice and assistance to internal Oracle employees on

diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface

to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers

(VARs) for resolution of problems related to the installation, recommended

maintenance and use of Oracle products. Have an understanding of all Oracle

products in their competencies and in-depth knowledge of several products

and/or platforms. Also, you should be highly experienced in multiple platforms

and be able to complete assigned duties with minimal direction from management.

In this position, you will routinely act independently while researching and

developing solutions to customer issues.

Job duties are varied and complex utilizing independent

judgment. May have project lead role. 4 years’ experience with Core products or

five years’ experience with Applications products and have a technical degree

i.e., BS Computer Science/Management Information Systems/Science/

Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven

professional/ technical experience, i.e., demonstrating an understanding of

Applications at a functional and technical level (preferably Oracle)

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

Job: Support

Location: RO-RO,Romania-Bucharest

Job Type: Regular Employee Hire

Organization: Oracle

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