Oracle Support Services Renewal with German in Bucharest, Romania
Support Services Renewal with German
Oracle provides the world's most
complete, open, and integrated business
software and hardware systems.
Oracle- Global Renewals Service
Centre (GRSC) is one of the largest support groups in Oracle Romania
Organization and manages Oracle support contract renewals for all 4 global
regions: Asia, Europe, North America and Latin America.
The Support Service Renewals
Specialist will be responsible for ensuring the successful renewal of
Support Service Contracts for existing small/medium-sized customers and
handling any resulting queries that the customers may have about their
Selling support services after point of system sales orupselling for existing active contracts
Correctly identifies customer requirements and needsfor support services, including contractual terms and conditions, supportservice offers and products.
Accountable for timely service renewals for small tomedium-sized customers in assigned territory.
Educates customers on e-business practices and anyassociated contractual implications.
Accurately forecasts business targets and opportunitiesin territory.
Promptly handles and solves customer objections andcomplaints.
Prepares correct sales orders and quotes.
The successful candidate will have
at least 1-2 years of experience insales/telesales and customer relationship,
preferably in IT Hardware&Software. A sound understanding of the region,
customer behavior and a keen interest in developing this knowledge would be a
plus. The position will require working flexibly and openly with a wide range
Very good English skills
Very good communication skills, both written and verbal
Proven experience of IT-Hardware & Software supportservices and components
Good customer skills
Proven influencing and negotiation skills
Strong objection handling abilities
Good numeracy and attention to detail
Ability to effectively manage multiple tasks and priorities
Ability to adapt and acquire new skills quickly
Experience of using computer systems
Ability to work in a high pressured, fast moving andchallenging environment
We offer you intensive training, an
attractive remuneration package as well as the opportunity to work in a highly
professional international environment where you will have the chance to learn
new things every day and to develop a successful career. Please submit your CV
in English only. Thank you very much!
Detailed Description and Job Requirements
Drive the renewal of Oracle
- s contracts to existing customers.
Responsible for timely renewals for small to medium-sized customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle
- s portfolio. Meet productivity expectations on outbound calls for renewals. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales representatives for top-tier opportunities. Accurately forecast business targets and opportunities in territory.
2-5 years experience in sales or related area. Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures.
As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salaryverification, professional references, education verification and professional qualifications and memberships (if applicable).
Job Type: Regular Employee Hire