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Accenture Warranty Claims Assessor with Turkish in Bucharest, Romania

Job responsibilities

• Warranty Claims Assessors support the dealers of our client (an automotive company) in day by day operations with specific applications;

• Receive and assess warranty claims submitted electronically by the car dealers, according to defined procedures;

• Receive and log in the ticketing system all e-mail/ web/ phone call and ensure proper documentation;

• Research of required information using available resources, user guides and match complaints with known errors and problems;

• Support for the end user in using application functionalities, identification of possible workaround;

• Document verification and customer information in data the capture tool and when needed, transfer claim /ticket to the next level of support, for resolution;

Ideal candidate

• Fluency in Turkish and English;

• Proficient in relevant computer applications (internet Explorer, Outlook usage, Microsoft Office);

• Verbal and written communication skills;

• Listening skills;

• Problem solving and analysis;

• Customer service orientation.