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KeyBank Analyst Lead, Operations in Buffalo, New York

Analyst Lead, OperationsinBuffalo, NYatKey Bank- Corporate

Date Posted: 7/25/2020

Job Snapshot

  • Employee Type: Full-Time

  • Location: 4224 Ridge Lea Road Buffalo, NY

  • Date Posted: 7/25/2020

About Us

Headquartered in Cleveland, Ohio, KeyCorp (Key) is one of the nation s largest financial services companies. Key provides investment management, retail and commercial banking, consumer finance and investment banking products to individuals and companies throughout the United States and, for certain businesses, internationally.

Our goal is to be the best regional bank in the U.S. What that means is we put our clients needs first and take a customized approach to meeting those needs. At Key we ve made a promise to our clients that they will always have a champion in us. To deliver on that promise, we re committed to building a team of engaged employees who do the right thing for our clients and help them achieve their financial goals each and every day.

Job Description

Analyst Lead, Operations

The Default Optimization team is located in Amherst, New York and Brooklyn, Ohio, and consists of 9 Business Analysts and a Department Manager. There is currently one opening for an Analyst Lead, Operations in the Analytics arm of the department.

The primary objective of the team is to develop and deliver information used to make business decisions across Loan Services. The Analyst Lead expertise is focused in analyzing and developing customized customer contact solutions in Default Management (including Collections & Recovery, Real Estate Default Management, Loss Mitigation, Default Support Services).

Essential job functions include:

  • Mine/explore data in order to identify process improvements, develop recovery and collection strategies, optimize settlement strategies, improve performance management.

  • Perform predictive analysis and effectively communicate results, insights, and recommendations to business leadership.

  • Develop, update and maintain scorecards and analytic reporting (daily/monthly/quarterly, etc.).

  • Review process documentation to ensure that internal standards are met.

  • Validate output to ensure accuracy and integrity.

  • Effectively communicate project status on a regular basis through various means.

  • Partner with Key Technology & Operations and other Line of Business colleagues to share and adopt best practices.

  • Continually seek ways improve processes and mitigate risk.

  • Participate in and facilitate information sharing with your manager, business partners, and peers, in a timely and efficient fashion to ensure widespread communication.

  • Provide functional training, advice and guidance to other analysts and groups within Loan Services.

  • Partner with process owners across Loan Services in providing appropriate materials and presentations necessary to increase process controls and reduce risk.

  • Undertake special projects as needed

  • Utilize correct logic and approaches to solve business issues

  • Document work processes and logic for clear line of sight into analytical methods

  • Provide assistance, advisory, and feedback as needed on cross-functional initiatives

The successful candidate will possess the majority of the following qualifications and enjoy a fast-paced work environment providing opportunities to grow and further develop business and technical expertise.


  • Bachelor s degree in information technology, statistics, finance, or related field from an accredited university (or equivalent experience)

  • Proven expertise in data analytics, modeling, forecasting, portfolio analysis

  • Ability to analyze data to identify business solutions, and present recommendations to executive audiences

  • Excellent verbal and written communication skills

  • Demonstrated time management and prioritization skills

  • Continuous improvement orientation

  • Effectively communicate with both business and technical teams

  • Troubleshooting and problem resolution knowledge and experience

  • Must be detail-oriented, willing to be held accountable, and enjoy challenging work assignments and projects

  • Demonstrated ability to take initiative and work independently and collaboratively with various partners with minimal supervision

  • Ability to proactively handle multiple projects simultaneously

  • Proven ability to cultivate positive working relationships across departments

  • Ability to think creatively and outside of the box


  • 3-5 years of experience in business analytics, especially supporting lending and default management

  • Expertise in SAS, SQL

  • General knowledge of consumer and commercial loan products

  • Experience in developing omni-channel contact center strategies (Dialer, Telephony, Text, Email)

  • Experience with developing strategic customer contact campaigns

  • Experience with applications (ie. Katabat, Genesys) to analyze, administer, plan, and evaluate strategic customer contact processes

  • Experience working with the ALS, MSP, CACS/CAS applications

  • Use of BI Tools for report development and explorative analysis

  • BI architecture expertise

  • Experience working in a fast paced, back-office, banking operation

  • Entrepreneurial-minded, intellectually curious, problem-solving attitude

  • Expertise in MS Office Applications


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.