KeyBank Operational Risk Officer – Home Lending in Buffalo, New York
Operational Risk Officer – Home LendinginBuffalo, NYatKeyBank
Date Posted: 10/5/2020
Employee Type: Full-Time
Location: Buffalo, NY
Date Posted: 10/5/2020
Headquartered in Cleveland, Ohio, KeyCorp (Key) is one of the nation s largest financial services companies. Key provides investment management, retail and commercial banking, consumer finance and investment banking products to individuals and companies throughout the United States and, for certain businesses, internationally.
Our goal is to be the best regional bank in the U.S. What that means is we put our clients needs first and take a customized approach to meeting those needs. At Key we ve made a promise to our clients that they will always have a champion in us. To deliver on that promise, we re committed to building a team of engaged employees who do the right thing for our clients and help them achieve their financial goals each and every day.
ABOUT THE JOB
As subject matter expert, provide advice, consultation services and training to assigned lines of business (LOBs) on operational risk program management topics, including all activities associated with LOBs risks, controls, testing, remediation, loss analysis, key risk indicators, reporting, policy and procedure development. Perform oversight activities and assume responsibility for discouraging actions that may expose KeyCorp and its affiliates to losses, regulatory or reputation risks, or to risk levels that exceed desired risk appetite through its business activities. The position is responsible for ensuring operational risk program management consistent with KeyCorp's Operational Risk Policy and Program requirements, and that business activities are managed within Key s Operational Risk Management appetite. Additionally, this position is responsible for the oversight of operational risk identification and mitigation in the Home Lending business, which includes providing specialized guidance to business units for Mortgage Origination Policy & Procedure updates; providing oversight on current and emerging legal, regulatory, and operational risk issues; monitoring and measuring operational risk performance; and reviewing and challenging of strategy, control design, implementation, testing, and remediation for Home Lending. The qualified candidate must be able to work independently and use sound judgment taking into consideration risk tolerances of the assigned LOB and KeyCorp overall. This role reports directly to the Consumer and Loan Servicing Operational Risk Director.
ESSENTIAL JOB FUNCTIONS
Work with department management and process owners to help ensure origination policies and procedures are created and/or current, complete and accurate according to the most current agency and industry guidelines.
Actively participate in a robust review and challenge process with LOBs on their Risk & Control Self Assessments and overall performance.
Analyze and provide feedback to LOBs on action/remediation plans to address control gaps, any regulatory process gaps to ascertain that operational, legal, regulatory, and reputation risks are being properly managed and mitigated.
Assist LOBs and other corporate initiatives to reduce operational risk losses.
Assist LOBs to develop relevant and measurable key risk indicators.
Develop corporate control standards for certain high-risk transactions/products.
Develop department procedures to support governance monitoring processes and assist in the review, update and enhancement of operational and/or compliance risk management policies and procedure standards.
Effectively and professionally interact with senior management, regulatory agency personnel, internal legal counsel, internal risk review personnel as well as operational/compliance peers.
For assigned LOBs, become the subject matter expert (SME) on operational risk and control matters (and compliance as assigned) by developing/maintaining strong positive working relationships with LOBs, staff, peers, other risk partners and senior management and by attending LOB meetings to develop a deeper understanding of business activities and trends.
Maintain subject matter expertise on laws, regulations, standards and industry practices impacting supported lines of business in accordance with the Operational Risk Policies, assist and provide feedback to LOBs around development/monitoring of risks, controls, testing, remediation and reporting of significant risk and control issues.
Monitor quarterly testing results to deadlines and perform more complex risk monitoring activities as assigned.
Participate in (and in certain situations lead operational risk related projects, initiatives, working groups or other tasks as assigned to meet team objectives.
Perform risk data analysis and/or develop customized reporting as requested.
Proactively works with assigned business unit management to identify and assess the operational risks associated with business activities, ensuring alignment with the Corporate Operational Risk Framework
Provide authoritative and consultative advice and support to management and employees (client management) utilizing independence yet providing pro-business solutions. Interact with more senior level clients within the organization.
Provide direction and deliver training to line of business personnel, Risk Management staff and others on regulatory matters, compliance policies and procedures, operational risk best practices and other industry best practices.
Work closely with the Human Resources Training team to further develop operational risk awareness and training across the corporation. Assist assigned lines of business with training related to Operational Risk, as needed. Provide continuing education on changes in Operational Risk that will impact LOB processes
Other duties as assigned.
Bachelor s Degree preferred (equivalent experience may be considered)
3+ years of experience with mortgage lending including secondary marketing
2+ years of operational risk management, audit, operations, or project management or equivalent experience, strongly focused on process design, development, risks and controls
Applicable certifications such as Certified Regulatory Compliance Manager (CRCM) a plus
Demonstrated experience working with regulatory agencies, guidelines and requirements
Strong ability to work with all levels of management within the company
Experience working/managing projects across multiple functional areas and dealing with multiple business partners
Experience working on initiatives that require strategic planning/thinking
Flexibility to switch priorities based on the needs of the company in a fast-paced environment
Ability to grasp complex processes quickly and be able to identify risks and compensating controls
Excellent problem-solving abilities and results oriented; able to make decisions independently
Proven ability to work as a team
Strong leadership skills and ability to influence others
Sound understanding of compliance and operational risks and internal control frameworks
Strong analytical/research skills coupled with ability to effectively summarize findings
Excellent oral, written and interpersonal skills
Ability to adapt to change and communicate changing requirements
Excellent organizational skills and meticulous attention to detail
Proficient PC skills with experience in Microsoft Office, Outlook and, SharePoint
FLSA STATUS: Exempt
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.