Kaiser Permanente Healthcare Product Management III- Open to KP Regions: NCAL and SCAL in Burbank, California
The Product Management job family has 5 defined Levels in it. The Product Management job function is responsible for all product management activities for an existing product line and/or product category. Responsibilities will include at the most senior levels, the development of an overall product, as well as managing the growth, maturity, & decline of a product post-launch which may include oversight of ongoing enhancements or extensions for an existing product line &/or line of business. Activities may also include the creation & management of a program or portfolio of products, a product line, & related services as appropriate. The Product Management job function is responsible for leading work throughout the product management process. This job function will capture & synthesize market data, including competitor & customer trends. The product &/or product line will also be managed to ensure that metrics are established (Examples of success metrics include, financial targets, membership targets, customer expectations, market requirements, internal performance metrics, etc.) & that the line of business & operational business targets are met or exceeded. Product enhancements are also identified & planned (as are product retirements). The Product Management function will ensure that the products brought to market meet customer (e.g., member, broker, consultant, purchaser, internal customers, etc.) needs & expectations. The product management role is responsible for leading cross-functional teams in a matrixed-management environment. The Product Manager may manage the resources and outputs of many generalist disciplines, from market research, product development, finance, product marketing, & systems implementation. The product management role partners closely w/ other functions such as compliance/regulatory, IT, strategy, sales, training, operations & administration etc. The Product Management job function is also responsible and accountable for leveraging the applicable components of the Product Development & Management Process (PDMP) & Comprehensive Delivery Process (CDP). The product management function will provide input on the PDMP process to ensure the process is current & aligned w/ what it takes to develop & manage products in the current environment.
Integrates multiple complex business cases into a Product Management portfolio plan or agenda for a given market segment and makes recommendations on a series of complex actions necessary to achieve the correct product mix to meet customer needs.
Understands the planning and processes of online and offline touch points, synching the user experience across channels (web, IVR, phone, in person, etc) and supporting multi channel experiences and escalation).
Identify new Internet business opportunities born out of integration across complementing product lines and services or sales channels.
Conduct solution-level SWOT analyses and work with fellow product strategists to formulate a solid business proposal. Build out product integrations with flagship products for increased market traction and increased cross-cell opportunities.
Leads consultant level engagements of moderate scope for a given market space, business segment or Product Management Program.
Accountable to Regional and/or Functional leaders for the delivery of key financial performance of a KP product in the marketplace, ensuring that results meet or exceed those outlined in the Product Management/Development Business case.
Accountable for remediation of all key issues/problems necessary to move a product initiative from critical status (red) to on-track (green), as well as identify future marketplace opportunities. This is accomplished through the influence and negotiation with key cross-functional stakeholders and project/program owners.
Manages assessment of performance enhancement opportunities, line extension opportunities, and retirement recommendations.
Participate in product release lifecycle from development to marketing and evangelism. Work with development and quality assurance through design and construct process to ensure synchronization between requirements and products features.
Participates and leads cross-functional teams of personnel on routine and entry-level scope activities that support Product Management goals, activities, processes and programs.
Author product marketing collateral and tools highlighting new product features and benefits.
Acts as subject matter expert/content owner for key Product Management Program policies and procedures.
Initiates revisions to program policies and procedures when needed to implement best practices.
Makes presentations to cross-functional leaders and Sr. Leadership.
Construct solid business cases to validate future internet product/channel direction via high level business requirement identification, revenue forecasting and analyst and customer feedback.
Collaborates with or acts as the Project Manager for the most complex Product initiatives.
Responsible for drafting and may be responsible for implementing moderate to complex product initiatives, influences team members to implement changes necessary to meet market needs and support the brand.
Responsible for managing vendor relationships, including network management where applicable.
Act as intermediary between e-Commerce department and various inter-departmental groups, among them Engineering, Quality/Assurance and Customer Service to ensure a continuous and successful end-user experience.
Acts as lead on technical matters, to team members and cross-functional staff.
Evaluate and incorporate updates and information relating to all Lifecycle Management activities including, Product Performance and Tracking & Reporting, Product Performance & Evaluation, Product Enhancements Planning and Product Retirement.
Participates, contributes and may lead Product Management team and stakeholder meetings.
Participate in collaborating with Development Engineers, and key stakeholders to identify user cases and initial design requirements. Create high-level prototypes for usability and accessibility testing purposes. Review and update documentation as design evolves through multiple iterations.
The Product Management job function is responsible for leading Executive Sponsorship & stakeholder engagement throughout the lifecycle process. This responsibility includes identifying stakeholders, establishing regular updates, opportunities for discussion, & preparation for lifecycle review meetings w/ executive leaders and/or governance bodies. In addition, there will need to be extensive engagement w/ the Sales & Account Management, Marketing, Health Plan Administration, operational leadership & MSBD-VP and/or business line leadership. Other responsibilities for product management may include responsibility for vendor management, network management as needed based on the nature of the product, involvement in ensuring operational fixes &/or administrative issues are handled, business process & policy & procedure development & implementation support, involvement in development of product training content, product marketing content, change management, business requirement development, development or refinement of product performance tools & communication and product pricing.
For National Benefits Design and Management, primary responsibilities include capturing & synthesizing critical market data (e.g. competitor benefit capabilities, industry standard benefit designs, & customer preferences and trends). From a programwide perspective, responsibilities include ensuring programwide consistency & compliance across the regions from a benefits alignment perspective (e.g., proposal development for regional changes, monitoring regional benefits options for compliance w/ Programwide standards, etc.). Staff in the National Benefits Design & Management area also has accountability for partnering with key functional areas, business lines, regions, & systems partners w/in the organization to ensure alignment, consistency & compliance for our benefits across the program. Primary accountabilities for are to: 1. Designs & recommends changes & enhancements to benefit designs & benefit policies. 2. Develop & adopts best practice Programwide benefit policies & practices that result in flexibility & which accommodates a wide variety of choice to meet customer needs while minimizing differences that could affect inefficiencies in administration. 3. Provide subject matter expertise to Product Development & Product Management, other functional stakeholder groups (e.g., actuarial/pricing, underwriting, market research, competitive intelligence, legal, HealthConnect, Diamond, etc.), business line stakeholders (e.g., FEHB, National Accounts, etc.), regional stakeholders (e.g., regional benefits design staff), & Systems/IT partners (e.g., DSS, KPHC, Claims, etc.). 4. Increase benefits alignment across the regions in order to provide one KP face to the customer. 5. Assist in the development of benefit initiatives. Independent Contributors in this Product Management job function may also require a high level of proficiency in Product Development, Program Management & Project Management w/ experience in consulting, health insurance, insurance, operations, marketing, health plan administration, contract administration, claims processing, health care consulting, & provider (medical group) billing operations. Staff primarily accountable for Product Development activities &/or product regulatory technical specialists (who spend 80% or more of their time on Development activities only) should be matched to the Product Development job function. Staff primarily accountable for Project & Program Management (who spend 80% or more of their time consulting on Project/Program Management disciplines) should be matched to the Program and Project Management job function.
Minimum five (5) years of related experience.
Bachelor's degree in related field, OR four (4) years of experience in a directly related field.
High School Diploma or General Education Development (GED) required.
License, Certification, Registration
Thorough knowledge of policies, practices and systems.
Complete understanding and broad application of principles, theories, concepts, practices, and standards in applicable discipline, plus working knowledge of other related fields.
Full knowledge of industry/insurance practices.
Broad application of principles, theories, and concepts in applicable discipline, plus working knowledge of other related fields.
Thorough knowledge of benefits, benefits administration and health care delivery from either or both a provider and payor perspective along with insurance industry policies, practices and systems.
Deep knowledge of online design principles, work trends, competition, technical limitations in order to design products and relationships between suites of related products appropriately.
A detailed knowledge of web development process (a requisite in order to be able to parse down the work properly, frame/phase the work so that it can be implemented and rolled out effectively, to meet expectations, deadlines and budgets).
Must be able to work in a Labor/Management Partnership environment.
Minimum five (5) years in health care industry experience.
Minimum five (5) years of health insurance, health plan administration, health care, benefit administration, or benefit policy experience a plus.
Minimum five (5) years of experience of assessing key customer requirements within a given market segment.
Minimum five (5) years of experience in a product management/implementation and/or project management capacity.
Master's degree preferred.
TITLE: Healthcare Product Management III- Open to KP Regions: NCAL and SCAL
LOCATION: Burbank, California
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.